Hilton Baton Rouge - Group Reservations Coordinator
Hilton Baton Rouge - Group Reservations Coordinator Join to apply for the Hilton Baton Rouge - Group Reservations Coordinator role at Aimbridge Hospitality Hilton Baton Rouge - Group Reservations Coordinator 2 days ago Be among the first 25 applicants Join to apply for the Hilton Baton Rouge - Group Reservations Coordinator role at Aimbridge Hospitality The Group Reservations Coordinator works closely with Sales & Marketing, Accounting, Conference Services, and Group Meeting Planners to ensure excellent customer service and the highest level of accuracy in bookings is always provided.
Qualifications
- High School graduate or G.E.D. equivalent.
- Six months reservations experience in the hospitality industry
- Knowledge of Outlook, MS Word, and Excel required.
- Experience with Group Sales computer systems including Delphi and SMS
- Occasional evening and weekend work to meet deadlines.
- Capable of using multiple systems at the same time
- Self-starter, results-oriented, team player, and demonstrates a high-level attention to detail
- Flexibility and adaptability to a dynamic, evolving environment
Job Responsibilities
- Keep updated files on all upcoming groups upon receipt of turnover.
- Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoff dates).
- Detail each Group profile and/or reservation with Group specific information (rate, rate code, deposits, location requests, package inclusions, contract concessions, etc).
- Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
- Process travel agent commissions.
- Act as liaison between group and central reservations.
- Input group rooming list and facilitate all rooming list changes and billing changes upon receipt from conference service coordinator assigned to the group.
- Manually assign specific accommodations based upon feature and/or location requests.
- Provide reservation and pick up reports upon request.
- Cross reference Group resumes with system information and ensure accuracy.
- Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference
- Services Coordinator (Via phone if not available to attend in person).
- Review no shows from previous night and make corrections as needed.
- Assist accounting in verifying and correcting group guest’s folios.
- Ensure all group functions and audits are completed in an accurate and timely fashion.
- Communicate effectively communicate with Call Center Manager, Business Analyst, Sales
- Manager, and Conference Services Coordinator, and group meeting planner.
- Performs other duties as assigned by hotel/department leadership.
Benefits
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Property Information #N/ASeniority level
- Seniority level
Entry level Employment type
- Employment type
Full-time Job function
- Job function
Management and Manufacturing
- Industries Hospitality
Referrals increase your chances of interviewing at Aimbridge Hospitality by 2x Sign in to set job alerts for “Group Reservations Coordinator” roles. Work From Home Data Entry Clerk (100% Remote) Receptionist - Raising Cane's River Center Baton Rouge, LA $40,000.00-$45,000.00 1 year ago Branch Administrator Assistant - Baton Rouge Baton Rouge, LA $42,000.00-$53, hours ago Baton Rouge, LA $42,000.00-$53,000.00 2 days ago Baton Rouge, LA $66,700.00-$ 2 days ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr Apply tot his job