Join Our Team: Night Shift Service Support Representative

Job Overview:

We're seeking a highly skilled and dedicated Service Support Representative to join our team on a night shift basis. As a key member of our Platform Services team, you will play a vital role in supporting a high-profile government contract. This is a unique opportunity to work with a dynamic and innovative company, providing top-notch service support to our clients.

Key Responsibilities:

• Work independently as part of a high-productivity team to provide exceptional service support
• Process requests and inquiries from stakeholders via telephone, email, or web in a timely and professional manner
• Update ticketing systems, review and validate reports, and provide troubleshooting support for technical issues
• Communicate effectively with stakeholders, colleagues, and field support to ensure seamless service delivery
• Maintain detailed records of stakeholder interactions and provide feedback on service process efficiency

Requirements:

• High school diploma required
• 2+ years of experience in a service support role, preferably with ticketing systems and data validation
• Ability to work a flexible schedule, including weekends, evenings, and holidays
• Must be able to obtain a Public Trust Clearance and willing to wait up to 60 days for processing

Preferred Qualifications:

• Basic understanding of troubleshooting skills and Tier 1 service experience

About Us:

TechFlow is a 100% employee-owned company, founded in 1995, with a strong track record of delivering innovative engineering, technology, integration solutions, and support services to the Federal Government. Our culture thrives on out-of-the-box thinking, and we're committed to building an agile workplace.

Benefits:

• Employee stock ownership plan (ESOP) with annual employer contribution
• 401k plan with Roth option and employer match
• Comprehensive medical, dental, and vision plans
• Company-paid Life & AD&D insurance plan and Employee Assistance Program
• Paid time off, holidays, and wellness resources

Take the Next Step:

Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.