Senior Customer Success Manager, Emerging Enterprise (Remote)

Join Medallia, the pioneer and market leader in Experience Management, as a Senior Customer Success Manager, Emerging Enterprise. In this role, you will have the opportunity to make a significant impact on our customers' success and drive business growth. As a key member of our Customer Success team, you will manage a defined list of accounts, fostering strategic relationships and ensuring the holistic health of our customers. Your expertise will be instrumental in driving product adoption, expansion, and value realization, ultimately contributing to Medallia's continued success.

We're more than a software company - we're a community that values every person and every experience. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in understanding and managing experience for candidates, customers, employees, patients, citizens, and residents. We believe that every experience matters, talent is everywhere, and all belong here. At Medallia, we hire the whole person, and we're committed to creating a culture that celebrates diversity and promotes equal opportunities.

As a Senior Customer Success Manager, you will:

• Develop and execute strategic plans to drive customer success, product adoption, and expansion
• Build and maintain strong relationships with key decision-makers at our customers
• Collaborate cross-functionally with internal teams, including Sales, Marketing, Product, and Services
• Provide timely and accurate customer health updates and own forecasting and prioritization for customer success
• Represent the voice of the customer and employee in leadership meetings and create reference-able customers

To be successful in this role, you should have:

• 5+ years of customer-facing experience in a CSM function, account management, consulting, or client service role
• A mix of business and technical acumen, with the ability to engage and add value in discussions involving both technology and business strategy
• Excellent communication, presentation, and conflict resolution skills
• Ability to handle challenging customers or situations and drive to mutually agreeable outcomes
• Proficient in building and delivering compelling proposals and presentations via Google Suite

We offer a dynamic and supportive work environment, with opportunities for professional growth and development. If you're passionate about customer success and driven to make a difference, we encourage you to apply. Medallia is an equal opportunity workplace and affirmative action employer, committed to working with and providing reasonable accommodation to applicants with disabilities.

Apply Now to join our team and be part of a company that celebrates diversity and recognizes the value it brings to our customers and employees.