Join Our Innovative Team: Medicare Population Health Customer Service Representative (HRA)

Unlock a fulfilling career in healthcare customer service with our forward-thinking organization! As a Medicare Population Health Customer Service Representative, you will play a vital role in delivering exceptional support to our Medicare customers, driving success through your diverse skillset, and enjoying a hybrid work environment that balances remote and in-office time. With a competitive salary and opportunities for growth, this 4-month contract position (with possible extension) offers a unique chance to make a meaningful impact in the lives of our customers.

We are seeking a highly skilled and empathetic professional to join our team, working Monday through Friday from 8:00 AM to 5:00 PM (CST/EST) and earning a competitive pay rate of $17/hour on W2.

Job Responsibilities:

• Conduct telephonic outreach to Medicare customers to complete health screenings and educate them on plan benefits, addressing gaps in care and promoting overall well-being.
• Collaborate with internal teams to ensure seamless hand-offs to care teams, documenting all interactions for regulatory review and maintaining accurate records.
• Assist customers with scheduling medical appointments, connecting them to case management and community resources, and escalating concerns or issues as needed.

Required Skills & Qualifications:

• Exceptional written and verbal communication skills, with an empathetic attitude and ability to build strong relationships with customers.
• Proficiency in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups, with a strong attention to detail.
• Ability to handle multiple tasks, prioritize, and develop action plans, with a focus on delivering high-quality results in a fast-paced environment.
• Knowledge of healthcare and regulatory requirements, with an emphasis on Medicare and a preferred background in managed care, health services, or population management.

Education & Experience:

• High school diploma required, with a preferred college degree in a related field.
• At least 1 year of experience in managed care or a related healthcare field, with a preferred 1+ years of experience involving telephone contact and process management.

Submit Your Application

Don't miss this opportunity to join our dynamic team and make a lasting impact in the lives of our customers. Apply now and take the first step towards a rewarding new role!