Associate Manager - Disney Resorts

Unlock a Magical Career Opportunity as an Associate Manager - Disney Resorts! We're seeking a highly skilled and experienced professional to join our team at Towne Park, a leading hospitality services company. As an Associate Manager, you will play a vital role in ensuring exceptional guest experiences, driving business results, and leading a team of associates at a designated Disney Resort location. This is a remote opportunity with a competitive salary, comprehensive benefits, and a chance to make a real impact in the hospitality industry.

At Towne Park, we're committed to creating smiles and delivering exceptional experiences for our guests, patients, and clients. As a hospitality services company, we pride ourselves on our collaborative, social work environment that fosters high visibility and career progression. If you're passionate about hospitality, leadership, and making a difference, we encourage you to apply for this exciting opportunity.

Job Summary:

The Associate Manager is responsible for ensuring high levels of client, customer, and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services, hiring, training, evaluating, and discharging associates, planning, assigning, and directing work, appraising performance, financial management, and reporting, addressing customer complaints, and managing a minimum of two associates.

Essential Functions:

• Ensures that the guest service experience is delivered exceptionally and consistently on all shifts.
• Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate.
• Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location.
• Assists Account Manager in establishing guidelines so employees understand expectations and parameters.
• Develops cohesive working relationships with the clients' staff members and maintains regular meeting rhythms and communication channels.
• Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover.

Qualifications:

• Associate's degree or equivalent degree preferred.
• Valid driver's license and clean driving record.
• A minimum of one (1) year of related experience in hospitality.
• Knowledge of Towne Park's and site-specific preventative safety and security procedures.
• Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, and Outlook) and various technology and point-of-sale applications.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Comprehensive training programs.
• A collaborative, social work environment.
• Recognition and reward for outstanding performance.

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards an exciting career with Towne Park!