Job Title: Remote ASG Support Technician (Overnight Shift) - Transforming Public Safety through Innovative Technology

Join our mission to create a safer world as an ASG Support Technician, where you'll play a vital role in delivering exceptional customer experiences and resolving complex technical issues. As a remote team member, you'll have the flexibility to work from anywhere in the US, while being part of a dynamic team that's shaping the future of public safety technology.

At Motorola Solutions, we're driven by a shared purpose to help people be their best in the moments that matter. Our Video Analysis as a Service (VaaS) company is a leading provider of data and image analytics for vehicle location, and we're seeking a skilled ASG Support Technician to join our team. As a Tier 2 support specialist, you'll provide top-notch technical support to our customers, troubleshooting and resolving issues related to software and hardware equipment, including laptops, servers, and LPR camera systems.

Your responsibilities will include:

• Providing excellent customer service via phone, email, and in-person support
• Independently troubleshooting and resolving complex technical issues
• Installing and supporting software and hardware equipment
• Maintaining detailed documentation of customer interactions and troubleshooting steps
• Collaborating with internal teams to ensure seamless customer experiences
• Participating in on-call rotations and monitoring chat sessions to support other team members

We're looking for candidates with:

• 2+ years of networking and/or customer service experience
• Associate's degree in a relevant field or equivalent work experience
• Strong technical skills, including experience with software and hardware equipment
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities

What we offer:

• Competitive salary and incentive bonus plans
• Comprehensive benefits package, including medical, dental, vision, and 401K matching
• Generous paid time off and holiday packages
• Opportunities for professional growth and development
• A dynamic and inclusive work environment that values diversity and employee well-being

Our overnight shift schedule:

• Wednesdays, Thursdays, Fridays, and Saturdays from 11:00pm to 9:30am Central Time
• Sundays, Mondays, Tuesdays, and Wednesdays from 11:00pm to 9:30am Central Time
• Must be available to change shifts due to business needs

Ready to join our team? Apply now and take the first step towards a rewarding career with Motorola Solutions. We're committed to creating a safer world, and we want you to be a part of it.