Experienced Cloud Operations Monitoring Support Specialist – Night Shift
Join our dynamic team at SpinsSys-Diné and embark on a thrilling career journey in cloud operations monitoring support! Are you a tech-savvy professional with a passion for cloud operations monitoring support? Do you thrive in fast-paced environments and enjoy working collaboratively with cross-functional teams? If so, we invite you to join our team at SpinsSys-Diné as an Experienced Cloud Operations Monitoring Support Specialist – Night Shift!
About Us
SpinsSys-Diné is a leading provider of IT, professional, and environmental solutions to federal, state, and tribal government agencies. As a Navajo Nation-owned family of companies, we are committed to advancing the missions of our clients while driving economic development and community empowerment for the Navajo Nation. With a legacy of innovation and a mission-focused approach, we deliver value that enhances current operations and drives future change.
Job Summary
We are seeking an experienced Cloud Operations Monitoring Support Specialist to join our team on a night shift schedule (6 PM to 2 AM, Monday to Friday). As a key member of our cloud operations team, you will provide critical support for our production systems, ensuring seamless operations and minimizing downtime. Your expertise in cloud operations monitoring support will enable you to identify and resolve complex issues, collaborate with cross-functional teams, and drive process improvements.
Key Responsibilities
*
Incident Management
+ Triage and resolve production incidents related to the cloud platform, participating in root cause analysis and post-mortem discussions. + Analyze cloud platform-related production incidents and engage business teams to determine the impact of the incident. + Collaborate with application support members and cloud support vendors to identify workarounds and implement long-term remediation techniques and fixes. + Escalate to team leads in a timely manner when resolution cannot be achieved. + Recreate and test possible solutions and/or workarounds in lower environments prior to implementing in production.
Operations, Monitoring, and Capacity Planning
+ Monitor large-scale batch jobs and create processes to measure system effectiveness and identify areas for improvement. + Develop processes to provide environment security and automated processes to provide information on current specifications. + Oversee the selection of orchestration tooling, compliance audits, and reporting. + Identify, correct, and enhance important software tools to enhance systems operations and monitoring with a focus on automation and minimizing cost. + Build effective monitoring, alerts, and metrics for production services. + Plan for adequate capacity of systems based on utilization metrics and planned projects to establish supply and demand forecasts.
Essential Qualifications
* 2-4 years of related experience in production support
- 1-2 years of hands-on experience with AWS
- Experience with ticketing systems like JIRA, ServiceNow, etc.
- Experience in supporting various phases of the SDLC (Waterfall or Agile)
- Bachelor's degree or equivalent preferred
- Area of study: Computer Science or IS/IT preferred
- Must be a US citizen able to pass a standard background check
Specialized Knowledge & Skills
* Reasonable knowledge of AWS platform and troubleshooting experience with its services
- Experience with Docker and container orchestration
- System health monitoring and optimizing performance (CloudWatch, CloudTrail, Splunk, and VictorOps)
- Broad experience with software-defined and traditional networking
- Some experience in supporting large-scale batch jobs preferred
- Good understanding of Linux, including experience with server administration, monitoring, and troubleshooting
- Any experience in building cloud infrastructure using infrastructure-as-code tools like AWS Cloud Formation or Terraform preferred
- Reasonable troubleshooting and problem-solving experience
- Good communication and collaboration skills required to develop required security policies and share information with business and technology staff
- Some documentation experience with reasonable oral communication skills
Desired Skills
* Good technical abilities, including cloud technologies, programming languages like Python, orchestration
- Experience with APM technologies such as New Relic and VictorOps
- Experience in Splunk
- AWS Certification
What We Offer
* Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
- Comprehensive training and onboarding program
- Access to cutting-edge technology and tools
- Flexible work arrangements, including remote work options
How to Apply
If you are a motivated and experienced cloud operations monitoring support specialist looking for a new challenge, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
SpinsSys-Diné is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. We prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law. Apply for this job