Experienced Business-to-Business (B2B) Customer Service Support Representative – Remote Opportunity with Cellular Sales

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team of talented professionals at Cellular Sales, the leader in the wireless industry. As a B2B Customer Service Support Representative, you will play a vital role in ensuring our business customers receive the highest level of service and support.

About Us

At Cellular Sales, we pride ourselves on being a company that values innovation, teamwork, and customer satisfaction. Our team is comprised of individuals who are passionate about helping others and are dedicated to delivering exceptional service. As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team.

Job Summary

As a B2B Customer Service Support Representative, you will be responsible for interacting with business customers via phone and email to assist with their wireless products and services. You will act as a liaison between customers, business representatives, and Verizon support paths to resolve credit, customer service, and billing concerns. This is an exciting opportunity to join a leading company in the wireless industry and make a real difference in the lives of our customers.

Key Responsibilities

* Confer with businesses by telephone and email to provide information about products and services

• Keep records of business interactions or transactions with assigned B2B Reps, recording details of inquiries, complaints, or comments, as well as actions taken
• Process service requests through appropriate Verizon Wireless channels to facilitate timely reconciliation
• Ensure correct authorization is received, recorded, and saved on all requests
• Conduct account analysis and reviews and proposals
• Follow up with businesses to document their experience with service
• Contact businesses to align with Cellular Sales B2B representatives for optimal care
• Daily use of Word, Excel, Salesforce, and spreadsheets
• Extensive and accurate typing required

Essential Qualifications

* High School diploma or equivalent experience required

• Proficient in Microsoft Office and basic computer skills
• Experience with face-to-face or telephone sales preferred
• Experience with customer service over the phone preferred
• Adaptability: Maintaining effectiveness in reaching set goals by adapting to changed circumstances, tasks, responsibilities, and people
• Attention to detail: Taking responsibility for a thorough and detailed method of working
• Customer Focus: Knowing the (internal and external) customer business needs and acting; accordingly, anticipating customer needs, and giving high priority to customer satisfaction and customer service
• Organizational Awareness: Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and implications of decisions on other components of the organization
• Planning and Organizing: Setting priorities and defining actions, time, and resources needed to achieve predefined goals
• Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology

Preferred Qualifications

* Bachelor's degree in a related field (e.g., business, communications, marketing)

• Experience working in a customer-facing role in a fast-paced environment
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a team environment and build strong relationships with colleagues and customers

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a team environment and build strong relationships with colleagues and customers
• Proficient in Microsoft Office and basic computer skills
• Experience with face-to-face or telephone sales and customer service over the phone
• Adaptability, attention to detail, customer focus, organizational awareness, planning and organizing, and written communication skills

Career Growth Opportunities and Learning Benefits

At Cellular Sales, we are committed to helping our employees grow and develop their careers. As a B2B Customer Service Support Representative, you will have the opportunity to:

• Develop your skills and knowledge in customer service, sales, and communication
• Work with a talented team of professionals who are passionate about delivering exceptional service
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow and develop in your role
• Enjoy a dynamic and supportive work environment that values innovation, teamwork, and customer satisfaction

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. Our company culture values innovation, teamwork, and customer satisfaction, and we are committed to creating a work environment that is inclusive, diverse, and supportive of all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• Base pay of $18/hour
• Health, vision, and dental insurance
• 401(k) matching
• Health and wellness program
• Discount on Verizon services
• Employee assistance program
• Onsite gym and walking trail

Schedule

This is a full-time position, and our department is open 8:00 a.m. to 6:00 p.m. Monday through Friday. Days and hours of work are depending on schedule availability and business needs.

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Job! For more such jobs please click here! Apply for this job