Job Title:
Experienced Customer Service Representative II - Remote Support Specialist for Diverse Client Base
Job Description:
About blithequark
At blithequark, we pride ourselves on being a leader in managed staffing and talent consulting services, dedicated to delivering world-class solutions to our clients. Our commitment to diversity and inclusion is reflected in our diverse workforce, which mirrors the clients and communities we serve. As a Customer Service Representative II, you will play a vital role in our team, providing exceptional support to our clients and contributing to our mission of excellence.Job Summary
We are seeking an experienced Customer Service Representative II to join our remote team at blithequark. As a key member of our support team, you will be responsible for providing top-notch customer service to our clients, responding to inbound calls and voicemails, and assisting with various tasks to ensure seamless support. If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.Duties & Responsibilities
As a Customer Service Representative II at blithequark, you will be responsible for:- Responding to inbound calls and voicemails to the provider relations line, addressing a range of inquiries, including application status for provider enrollment, assistance applying for a Medicaid provider number, and compliance reviews.
- Providing exceptional customer service, ensuring that every interaction is positive and productive.
- Creating accurate call logs in our system, summarizing contact details with providers and applicants.
- Supporting team and business goals for enrollment support and customer service.
- Assisting with other tasks as needed, including document uploads.
Required Skills
To succeed in this role, you will need:- Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
- Proficiency in computer software, including MS Word, Excel, Outlook, and internet skills.
- The ability to exercise independent judgment, based on policy and procedure.
- Attention to detail and accuracy, with a focus on meeting deadlines and adhering to established standards.
Qualifications
To be considered for this role, you will need:- At least 2 years of customer service experience.
- A Bachelor's degree and 2 years of paid experience or 36 months of paid experience working with critical care providers, public health providers, or providers that care for children, older adults, persons with traumatic brain injury, or persons with developmental disabilities.
- One year of the experience must have included provider monitoring, Medicaid or third-party payer provider billing, or provider training.
- One year of the experience must have been in a home health program, community health program, hospital, private practice, publicly funded institution, long-term care program, mental health program, community-based social service program, or any other program addressing the needs of special populations.
Working Conditions
As a remote employee, you will be working from home and will require:- A quiet and distraction-free workspace with reliable internet connectivity.
- A computer with updated software to support remote desktop.
- A headset for clear communication.
- Availability to work from 8:00am-4:30pm EST.
Compensation and Benefits
Compensation for roles at blithequark varies depending on a wide array of factors, including office location, role, skill set, and level of experience. As required by applicable law, we provide a reasonable range of compensation for this role. In addition, we offer a range of benefits to support your well-being and career growth.Career Growth and Learning Opportunities
At blithequark, we are committed to supporting your career growth and development. As a Customer Service Representative II, you will have opportunities to:- Develop your skills and expertise through training and professional development programs.
- Take on new challenges and responsibilities as you grow in your role.
- Contribute to our team's success and make a meaningful impact on our clients' lives.
Company Culture and Values
At blithequark, we value diversity, inclusion, and excellence in everything we do. We are committed to creating a workplace culture that is:- Inclusive and respectful of all individuals.
- Collaborative and supportive of our team members' growth and development.
- Focused on delivering exceptional service to our clients.