Experienced Customer Service Consultant (Hybrid) – blithequark
Join blithequark, a leading innovator in the telecommunications industry, as we seek an experienced Customer Service Consultant to join our dynamic team. In this exciting hybrid role, you will have the opportunity to work in a fast-paced environment, assisting customers with their queries and concerns on a wide range of products and services. As a key member of our team, you will be responsible for providing exceptional customer service, troubleshooting and resolving customer impacting issues, and maintaining proficiency in billing, rate plans, and feature matters.
About blithequark
blithequark is a forward-thinking organization that prioritizes customer satisfaction and continuous improvement. Our dynamic and evolving work environment encourages flexibility and adaptability, allowing our employees to thrive in an ever-changing industry. With a strong focus on employee growth and development, we offer paid training and resources to help our team members enhance their skills and advance their careers.
Career Growth and Development Opportunities
At blithequark, we believe in investing in our employees' future. Our comprehensive training program provides access to the latest technology, devices, and products, enabling our team members to stay up-to-date with industry developments and advancements. With a strong emphasis on career growth and development, we offer opportunities for advancement and professional development, helping our employees achieve their career goals.
Company Culture and Environment
Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We foster a dynamic and supportive work environment that encourages collaboration, creativity, and continuous improvement. Our employees are empowered to take ownership of their work, make decisions, and drive results. With a strong focus on work-life balance, we offer flexible scheduling and remote work options to ensure our employees can achieve a healthy balance between their personal and professional lives.
Detailed Benefits and Perks
In addition to competitive compensation, blithequark offers a comprehensive benefits package, including:
- Medical/dental coverage
- 401(k) plan
- Tuition reimbursement
- Paid time off
- 50% employee discount on eligible wireless plans and accessories
- Discounts on Internet and home phone services
Compensation and Benefits
Our Premier Service Consultants earn a competitive hourly rate of $19.61, with a $2,500 sign-on bonus paid out in three installments. This is an excellent opportunity to develop your customer service skills, gain exposure to a wide range of products and services, and enjoy competitive pay and benefits.
Why you should apply for this position today
This position offers the chance to develop your customer service skills in a supportive work environment, gain exposure to a wide range of products and services, and enjoy competitive pay and benefits. As a key member of our team, you will have the opportunity to make a real difference in the lives of our customers, while also advancing your career and achieving your personal and professional goals.
Responsibilities
As a Customer Service Consultant, you will be responsible for:
- Assisting customers with questions and concerns on all products and services
- Handling telephone and virtual customer contacts
- Troubleshooting and resolving customer impacting issues
- Engaging with T3 support to resolve issues
- Maintaining proficiency in billing, rate plans, and feature matters
- Identifying and tracking issues to assist in root cause elimination
- Performing other duties as assigned by management
Qualifications
To be successful in this role, you will need:
- At least one year of customer service experience
- Call Center experience preferred
- Advanced typing/keyboarding skills
- Ability to troubleshoot and resolve customer issues
- Effective communication skills, both verbal and written
- Strong knowledge of blithequark's products and services
- Ability to work in a fast-paced and evolving environment
- Proficiency in using various systems and tools to assist customers
- Must be 18 years or older
Education Requirements
* High School Diploma or equivalent
Experience Requirements
* At least one year of relevant customer service experience
- Previous Call Center experience is preferred
Why work in Evansville, IN
Evansville offers a friendly community atmosphere with a lower cost of living compared to larger cities. The area is rich in culture and recreational activities, with beautiful parks, local dining, and a variety of entertainment options. Residents enjoy access to a range of amenities, making it a great place to live and work.
How to Apply
If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and benefits, and to submit your application. We look forward to hearing from you! Apply Job! Apply for this job