Experienced Customer Service Representative – Medicare Contract-to-Hire Opportunity at blithequark

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a fast-paced, dynamic environment where no two interactions are ever the same? Look no further than this exciting contract-to-hire opportunity as a Customer Service Representative at blithequark, a leading healthcare insurance provider.

About blithequark

blithequark is a forward-thinking organization dedicated to revolutionizing the healthcare industry through innovative solutions and exceptional customer service. Our team of dedicated professionals is committed to making a positive impact on the lives of our members, and we're seeking like-minded individuals to join our ranks.

Job Summary

We're seeking 20+ experienced Customer Service Representatives to join our Medicare team on a contract-to-hire basis. As a Customer Service Representative at blithequark, you'll be responsible for handling a high volume of inbound calls, resolving complex issues, and providing exceptional service to our members. If you're a customer-focused individual with a passion for delivering results, we want to hear from you.

Key Responsibilities

* Handle inbound calls from Medicare members, resolving issues related to claims, benefits, enrollment, member portal, ID cards, and more

• Utilize strong problem-solving skills to resolve complex issues and provide exceptional service to our members
• Work collaboratively with internal teams to resolve issues and provide seamless service to our members
• Maintain accurate records and documentation of all interactions with members
• Meet or exceed performance metrics and quality standards
• Participate in ongoing training and development to stay up-to-date on industry trends and best practices

Working Hours and Schedule

* Work 100% remotely from anywhere within a one-hour radius of Philadelphia, PA 19103

• Flexible scheduling to accommodate a 37.5-hour workweek, with opportunities for overtime as needed
• FT shifts will range from Sunday to Saturday, 7:45 AM to 8:15 PM, with one late night shift and a Saturday or Sunday shift
• Must be available to work a variety of shifts, including weekends and holidays

Qualifications

* Call Center Customer Service experience, with a focus on inbound calls (no telesales)

• Excellent Customer Focused competencies, with a strong service-oriented mindset and excellent customer service skills
• Empathy and strong problem-solving skills, with the ability to navigate complex issues and provide solutions
• Strong verbal and written communication skills, with the ability to clearly communicate complex messages over the phone
• Ability to navigate multiple systems at a time, with a strong attention to detail and organizational skills
• Must score 80% or above on eSkills test

Preferred Qualifications

* HS Diploma or GED, with 2+ years of customer service experience/call center experience

• Healthcare industry experience, with a focus on Medicare or related fields
• Previous Medicare experience, with a strong understanding of Medicare policies and procedures
• Call Center Customer Service experience (inbound calls), with a focus on resolving complex issues and providing exceptional service
• Medical background, with a strong understanding of healthcare terminology and concepts

What We Offer

* Competitive compensation and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment, with a focus on teamwork and innovation
• Flexible scheduling and remote work options
• Ongoing training and development to stay up-to-date on industry trends and best practices

How to Apply

If you're a customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. You may also reach out to us directly to discuss this opportunity further.

About the eSkills Test

As part of the hiring process, all candidates must score 80% or above on the eSkills test. This test assesses your ability to navigate multiple systems, resolve complex issues, and provide exceptional service to our members. We'll provide more information on the test and the scoring process as part of the hiring process.

About the VMS Program Team

All former associates and contractors must be submitted to the VMS Program Team for vetting through the pre-submission check process. This ensures that we maintain the highest standards of quality and integrity in our hiring process.

Join Our Team

At blithequark, we're committed to making a positive impact on the lives of our members. If you're a customer-focused individual with a passion for delivering exceptional service, we want to hear from you. Join our team today and be a part of a dynamic and innovative organization that's changing the face of healthcare. Apply for this job