Data Entry Manager – Virtual Leadership and Team Development

Are you a seasoned leader with a passion for data-driven decision-making and team development? Do you have a proven track record of inspiring and motivating high-performing teams to achieve exceptional results? If so, we invite you to join blithequark, a leading corporate holding company in the pet health industry, as our Data Entry Manager.

About blithequark

Established in 2021, blithequark is a dynamic and innovative company that manages a diverse portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America. Our mission is to simplify the pet parenting journey and improve the well-being of pets, and we operate with a full stack of resources, capital, and services to support pet parents. As a leading authority in the pet category, we operate with a multi-brand and omni-channel approach, including our own insurance carrier, insurance brands, and partner brands. Our commitment to innovation, customer-centricity, and team development has earned us a reputation as a trusted partner in the pet health industry.

About Pets Best

Pets Best, a subsidiary of blithequark, offers pet insurance and wellness plans for dogs and cats in every state. Founded in 2005 with a mission to provide access to comprehensive animal healthcare at an affordable price, Pets Best delivers flexible coverage, an easy claims process, and excellent customer service.

Job Summary

We are seeking a highly motivated and experienced Data Entry Manager to lead our virtual team of non-exempt data entry professionals. As a key member of our leadership team, you will be responsible for providing leadership, coaching, and development to your team members, ensuring a positive, friendly culture in the department that is customer-centric, productive, and contributes to the growth of the business.

Main Responsibilities

As our Data Entry Manager, you will be responsible for:

• Directly monitoring daily inventories and ensuring headcounts are deployed appropriately
• Reviewing analytics and KPIs with your team members weekly, delivering coaching when necessary
• Evaluating and organizing office operations, procedures, and processes to ensure efficiency of workflow
• Leading your team to success-driving performance management, ensuring your team is equipped to provide a positive customer/client experience
• Ensuring appropriate risk for the business, with your team familiar with and understanding the importance of following operating instructions, including compliance requirements
• Inspiring and connecting with each team member, cultivating an environment of trust, teamwork, and personal ownership
• Partnering with each team member to understand and help support their personal development
• Project management, planning, and executing key business initiatives
• Serving as a business partner to understand and relate to the business objectives and provide a strategic vision and a high-quality solution

Qualifications

To be successful in this role, you will need:

• 2+ years' experience in a healthcare or veterinary clinic or call center leadership
• Veterinary technician licensure strongly preferred
• Education in medical terminology
• Proven ability to make decisions based on quantitative/data analysis
• Solution-oriented mindset
• Experience executing performance management measures as necessary in a timely and productive manner
• Experience leading a team of 15+ team members
• Excellent organization, prioritization, and time management skills
• Ability to lead and manage projects to completion, especially managing multiple projects simultaneously
• Proven track record of using sound judgment, decision-making, and problem-solving
• Ability to work with all levels across the business, including senior leaders internally and with customers and clients
• Business acumen

What We Offer

As a Data Entry Manager at blithequark, you will enjoy:

• A competitive salary and benefits package
• Opportunities for career growth and professional development
• A dynamic and supportive work environment
• Flexible work arrangements, including remote work options
• A comprehensive training program to ensure your success
• Recognition and rewards for outstanding performance
• A chance to make a meaningful impact in the pet health industry

How to Apply

If you are a motivated and experienced leader with a passion for data-driven decision-making and team development, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. Apply Now!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job