Experienced Part-Time Remote Customer Service Representative – Healthcare Transportation Services

Are you a customer service professional with a passion for delivering exceptional support to individuals in need? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join the blithequark team as a Part-Time Remote Customer Service Representative, providing critical support to our health plan partners and their members.

About blithequark

At blithequark, we're dedicated to revolutionizing the way healthcare services are delivered. Our innovative approach to transportation services empowers individuals to live healthier, more independent lives. As a key member of our customer service team, you'll play a vital role in ensuring our members receive the support they need to navigate our transportation services with confidence.

Job Summary

As a blithequark Customer Service Representative (CSR), you'll provide prompt, courteous, and empathetic support to our health plan partners and their members. Your primary responsibility will be to handle inbound calls regarding transportation services, addressing inquiries, resolving issues, and escalating concerns to our leadership team as needed. To excel in this role, you'll require excellent communication skills in both English and Spanish, as well as the ability to work effectively in a fast-paced, high-volume call center environment.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, addressing inquiries about transportation services offered through our health plan

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team
• Collaborate with internal stakeholders to resolve complex issues and improve overall customer experience
• Participate in ongoing training and development to enhance skills and knowledge in areas such as HIPAA compliance, customer service, and transportation services

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Ability to sit for 4 hours or more a day wearing a headset
• Secure, quiet, distraction-free workspace without conflicting responsibilities during scheduled work shift
• Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Ability to adapt to high and fast-paced call volume

Preferred Qualifications

* Bilingual in English and Spanish (fluency a plus)

• Experience working in a healthcare or transportation services environment
• Familiarity with HIPAA compliance and data protection protocols
• Strong problem-solving and critical thinking skills
• Ability to work effectively in a team environment and collaborate with internal stakeholders

Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and critical thinking skills
• Ability to work effectively in a fast-paced, high-volume call center environment
• Strong data entry and typing skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills, with a focus on empathy and patience

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to supporting your professional growth and development. As a Part-Time Remote Customer Service Representative, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive team environment
• Flexible work arrangements to balance your work and personal life

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home, with the support of our virtual team. Our company culture is built on the values of:

• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and empathy
• Continuous learning and growth

Compensation, Perks, and Benefits

As a blithequark employee, you'll enjoy a competitive compensation package, including:

• $16.50 per hour
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance
• Work from home

Application Instructions

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We look forward to reviewing your application and discussing this opportunity further with you.

Application Question(s)

* Are you willing to undergo a background check, in accordance with laws and regulations?

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Work Location

Remote

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