Experienced Assistant Manager of Cargo Customer Service – Relentlessly Reliable Service in Remote Operations

At blithequark, we're dedicated to offering our Employees a solid work environment with equal opportunities for growth and development. Creativity and innovation are encouraged to enhance the effectiveness of our operations. Above all, Employees are treated with equal respect, concern, and a mindset that they can share externally with every blithequark customer. As a leading airline, blithequark is committed to connecting people to what's important in their lives through friendly, reliable, and affordable air travel.

Job Summary

The Assistant Manager of Cargo Customer Service will play a vital role in supporting our Cargo Manager with the daily and monthly responsibilities of the shipment facility at the Denver (DEN) Station. This position will build relationships, work closely with shipment customers, collaborate with diverse Employees on the station, and manage our Cargo Supervisors and Agents. As a professional communicator, the Assistant Manager of Cargo Customer Service will strive to make a significant impact and ensure a safe, efficient, and on-time operation for shipments across our network.

About blithequark

blithequark is an Equal Opportunity Employer. We continue to seek opportunities to reflect the communities we serve and welcome candidates with diverse thoughts, backgrounds, and experiences. Our commitment to diversity and inclusion is reflected in our company culture, and we're proud to offer a work environment that values creativity, innovation, and collaboration.

Responsibilities

As an Assistant Manager of Cargo Customer Service, you will be responsible for:

• Verifying that high-quality work is accomplished throughout the Cargo Operation
• Working to accurately identify deficiencies and understand successes
• Maintaining effective operating relationships with station leadership, the TWU 555, shipment sales, vendors, and other departments to ensure operational excellence
• Supporting the Cargo Manager of Operations with local responsibilities
• Assisting in hiring and training of Cargo Agents and Cargo Supervisors
• Ensuring the productivity of SWA Cargo Employees and Cargo Contract Handlers regarding staffing, scheduling, hours of operation, and product carrier levels
• Ensuring centers and equipment are maintained in exact repair and assisting with facility projects
• Maintaining current and modern knowledge of all TSA security policies regarding Cargo, as well as SWA Cargo rules and strategies, and ensuring compliance
• Providing interest and support to all SWA Cargo Customers and Internal Customers
• May perform other process responsibilities as directed by Employee's Leaders

Knowledge, Skills, and Abilities

To succeed in this role, you will need:

• Extensive experience in the areas of Cargo, Ramp, and Operations
• Ability to satisfy confidentiality expectations regarding confidential, proprietary, and sensitive company information
• Ability to lead and inspire a team
• Ability to satisfy the public and work effectively under demanding conditions
• Ability to communicate verbally and in writing
• Ability to work in hazardous conditions and manage emergencies as needed

Education and Experience

* Required: High School Diploma or GED

• Fully functioning, extensive experience in:

+ Leadership + Cargo, Ramp, and Operations

• Preferred: Experience in a union environment and/or union agreement expertise
• Preferred: Knowledge of airport operations compliance

Benefits You'll Love

At blithequark, we offer a range of benefits to support your career growth and well-being:

• Fly for free, as a privilege, on any open seat on all blithequark flights (your eligible dependents too)
• Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, according to the paycheck
• Potential for annual ProfitSharing contribution towards retirement - while blithequark profits, you profit

Join Our Team

If you're passionate about delivering exceptional customer service and leading a team to success, we encourage you to apply for this exciting opportunity. As a blithequark Employee, you'll have the chance to grow your career, develop new skills, and make a meaningful impact in the lives of our customers. Apply now and become a part of our dynamic team! Apply Now! Apply for this job