Experienced Customer Success Manager – Fleet Operations and SaaS Expertise

At blithequark, we're on a mission to revolutionize the way businesses manage and operationalize their fleet operations. As a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology, we empower construction, utilities, field services, and last mile delivery businesses to make the intelligent shift from siloed data using point solutions, to one simple, powerful platform. With a recent $70M investment, we're expanding our fantastic team and seeking a service-minded Customer Success Manager to join our ranks.

About blithequark

blithequark is a fleet intelligence platform for safety and operations teams, providing customers with a level of insight they've never had before to improve safety, establish next-generation operational efficiency, and make intelligent decisions. Our consistent, organic growth has accelerated the expansion of our team, and we're now looking for a seasoned Customer Success Manager to help us achieve our mission.

The Role

As a Customer Success Manager at blithequark, you'll be an expert in turning customer growth opportunities into revenue without compromising your role as a trusted advisor. You'll work cross-functionally with the sales, implementation, support, and service teams to ensure our customers have an exceptional blithequark experience. Your primary focus will be on developing and managing a client portfolio with a deep knowledge of the customers' business goals and success criteria.

Key Responsibilities

* Develop and manage a client portfolio with a deep knowledge of the customers' business goals and success criteria

• Manage all customer subscriptions to ensure high retention and mitigate churn risk
• Identify and execute growth opportunities tied to upsell, cross-sell, and expansion
• Proactively manage SaaS renewals to ensure contractual continuity
• Build and foster relationships with all contact levels, with emphasis on value-added relationships with executive and senior leadership
• Engage with customers on a regular cadence to ensure business alignment and to maximize their value from the partnership
• Manage the customer through the lens of the customer journey, achieving all milestones along the way
• Act as a liaison between the customer and other teams at blithequark to prioritize issues, elicit feedback, or present customers with new opportunities
• Proactively manage customer health and engagement to mitigate business risk

What You'll Need to Succeed

* 5+ years of experience as a Customer Success Manager, Account Manager, and/or business-outcome accountable Sales Executive

• 5+ years of experience managing a portfolio of customers with diverse and complex needs across various stages of the customer relationship and SaaS lifecycle
• 5+ years of experience working with executive and senior management leaders and teams
• Expertise in setting and managing expectations with multiple stakeholders, both win customers and internally to ensure organizational alignment
• Proven ability to simultaneously manage a portfolio of 20-50 Enterprise customers
• Experience as a cross-functional program manager, orchestrating the appropriate internal resources to help ensure your customers are achieving their business and blithequark partnership goals
• Excellent communication and interpersonal skills
• High technical aptitude and interest in learning new technologies
• Experience with SaaS customer success processes
• Patience and active listening skills with a passion for service AND for driving business growth
• Proven experience managing and negotiating complex contracts
• Team-oriented mindset with a strong ability to develop relationships internally and externally
• Experience acting as a change agent in complex organizations, with both customers and internally at blithequark
• Experience as a Salesforce user required
• Experience managing a pipeline of renewals and upsell opportunities
• Experience with Customer Success software
• Experience with fleet operations, AI video, and/or telematics

Our Values

At blithequark, we live by a set of core values that guide our behavior and decision-making:

• Embrace and Drive Change - remain nimble and forward thinking
• Think Bigger - commit to growing the organization and as an individual
• Execute with Passion and Urgency - bring your "A" game
• Be a Good Human - treat everyone with respect
• Drive Trust and Transparency - open and honest communication always
• Always Put the Customer First - maintain a customer-centric mindset

Benefits

We offer competitive compensation, commensurate with experience; $100-105k base plus bonus. We also offer outstanding benefits to simplify the lives of our employees and show them how much we appreciate their contributions. blithequark provides company-subsidized medical insurance for all employees (and largely subsidized coverage for families), dental, vision, and 401K with a 4% company contribution. This is a remote full-time, salaried position with occasional travel to the NY HQ and customers throughout the country.

Why Join blithequark?

At blithequark, we're passionate about revolutionizing the way businesses manage and operationalize their fleet operations. We're a team of innovators, thinkers, and doers who are committed to making a meaningful impact. If you're looking for a challenging and rewarding role that will allow you to grow and develop as a professional, we encourage you to apply.

How to Apply

If you're a motivated and experienced Customer Success Manager looking for a new challenge, please click the link below to apply: Apply Job! We can't wait to hear from you! Apply for this job