Experienced Customer Service Representative – Remote Work Opportunity at blithequark
Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you have a knack for problem-solving and a strong desire to make a difference in the lives of others? If so, we invite you to join our team at blithequark as an Experienced Customer Service Representative.
About blithequark
blithequark is a leading organization in the industry, renowned for its commitment to excellence and customer satisfaction. Our team is dedicated to providing top-notch service to our clients, and we're looking for talented individuals like you to join our ranks. As a remote worker, you'll have the flexibility to work from the comfort of your own home, while still being an integral part of our team.
Why You'll Love This Role
As a member of our Payments and Digital Strategy crew, you'll play a vital role in ensuring the smooth operation of our financial services. You'll be responsible for processing transactions, resolving customer inquiries, and maintaining the highest level of compliance with regulatory requirements. If you're passionate about finance, customer service, and working in a dynamic environment, this role is an ideal fit for you.
Key Responsibilities
As an Experienced Customer Service Representative at blithequark, you'll be responsible for:
- Completing statistical access and balancing features
- Coordinating return items with contributors, door vendors, the Federal Reserve Bank, and other institutions
- Assisting various departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
- Working member cases/transactions assigned
- Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
- Processing mortgage bills, multi-account and member deposits, credit card bills, and other exams, including IRA, bankruptcy, and payoff exams
- Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
- Logging, studying, and making important GL, account changes, and/or returns
- Processing Stop Pays and Check Batching
- Completing daily balancing and department closing
- Obtaining information from contributors for the timely and correct processing of domestic and international wire transfer requests
- Researching and verifying incoming and outgoing wire transfer information
- Communicating with the vendor to process wire transfers
- Understanding and being familiar with outgoing and incoming wire transfer laws
- Depositing check returns, studying member re-exams on draft changes, processing member exams, affirming contributors for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
- Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and court fees
Essential and Preferred Qualifications
To be successful in this role, you'll need:
- A high school degree or GED
- Intermediate Excel and Word experience
- Previous customer/member service experience
- Previous banking or Credit Union experience
- Episys/Symitar and processing wires experience
Skills and Competencies
To excel in this role, you'll need to possess:
- Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software
- Ability to work prolonged hours in aid of business needs
- Ability to exercise excellent customer service skills
- Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
- Ability to perform mathematical calculations and analyze data
- Ability to effectively prioritize work and meet time limits under high volume pressure
- Ability to cross-train and perform any position assigned within the department
- Ability to interact professionally with all personnel and contributors
- Ability to work independently and with minimum supervision
- Ability to self-motivate with strong employer skills and ability for interest to detail
- Ability to effectively prioritize work and meet time limits
- Ability to maintain excellent performance and attendance
- Must pass relevant blithequark and Credit Union pre-employment compliance exams
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our employees grow and develop their skills. As an Experienced Customer Service Representative, you'll have access to:
- Ongoing training and development opportunities
- Career advancement opportunities within the company
- A dynamic and supportive work environment
- Opportunities to work with a diverse range of clients and projects
Work Environment and Company Culture
As a remote worker, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of excellence, customer satisfaction, and teamwork. We're committed to providing a supportive and inclusive work environment that allows our employees to thrive.
Compensation, Perks, and Benefits
As an Experienced Customer Service Representative at blithequark, you'll receive:
- Competitive salary and benefits package
- Opportunities for career advancement and professional growth
- Flexible work arrangements and remote work options
- Ongoing training and development opportunities
- A dynamic and supportive work environment
How to Apply
If you're passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply Now! Apply for this job