Part-Time Customer Support Representative – Temporary/Seasonal at blithequark

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as a Part-Time Customer Support Representative – Temporary/Seasonal. As a key member of our team, you will play a vital role in providing top-notch support to our discerning customers, empowering them with remarkably fast, exceptionally reliable Internet service.

About blithequark

blithequark is the choice for discerning internet users who demand the best. We empower our customers with remarkably fast, exceptionally reliable Internet service, delivering it with unbeatable 99.99% uptime and uncommonly responsive customer support. blithequark is a refreshing alternative to the never-ending headaches and hassles of dealing with the usual suspects. Our name may be new to you, but we're actually the largest independent (and highest rated!) MDU-focused ISP in the country, improving the way people get and stay online... today, tomorrow, and beyond.

Role

As a Part-Time Customer Support Representative – Temporary/Seasonal, you will work on a part-time schedule (20-29 hours/week) from approximately March to September. This position is fully remote, allowing you to work from the comfort of your own home. You will be responsible for providing exceptional customer service, educating customers on the use of our products and services, and recommending products and services to meet customer needs.

Essential Duties and Responsibilities

* Provide a high level of customer service, educate customers on the use of products and services, and recommend products and services to meet customer needs.

• Handle high volume incoming calls. Conduct follow-up calls to customers with recent completed service requests or calls.
• Work with customers to sign up for new service and resolve basic billing issues. Upsell products and services.
• Troubleshoot advanced networking protocols within the company network.
• Recognize and understand how to configure customers' equipment to connect to the Internet via a wireless router, which may include connecting standard consumer electronic devices such as streaming devices, computers, laptops, tablets, smartphones, and more.

Qualifications

* High School Diploma or Equivalent Education

• Requires (2) years of either previous networking or technical support experience
• Requires (2) years of call center experience
• Requires (1) year of previous sales experience
• Intermediate level Networking connectivity knowledge and troubleshooting. Understanding of computer hardware, and consumer wireless routers.
• High ethical standards, strong work ethic with an emphasis on team commitment, respect for others, the ability to acknowledge and build on others' ideas, and support for group decisions
• Must have the ability to solve problems with patience and a positive approach.
• Self-motivated, detail-oriented and organized with the ability to work efficiently to meet deadlines.
• Must have a distraction-free dedicated workspace

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Familiarity with customer relationship management (CRM) software
• Ability to learn and adapt to new technologies and systems

Career Growth Opportunities and Learning Benefits

At blithequark, we believe in investing in our employees' growth and development. As a Part-Time Customer Support Representative – Temporary/Seasonal, you will have opportunities to:

• Develop your customer service and technical skills through ongoing training and coaching
• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
• Contribute to the success of a rapidly growing company that values innovation and customer satisfaction
• Pursue opportunities for advancement and career growth within the company

Work Environment and Company Culture

blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. As a remote employee, you will have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. Our company culture is built on the principles of:

• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and empathy
• Continuous learning and growth
• Respect and inclusivity

Compensation and Benefits

* Salary: $12/hour + Lucrative Bonus and Incentive Opportunities for upgrades and equipment sales

• Part-time sick leave
• BYOD (Bring your own device requirements)
• Windows 11 operating system (No MACS or Chromebooks)
• Minimum of 8GB RAM
• Must be able to connect directly to your modem with an ethernet cable
• Must be able to connect to a USB headset
• A camera will be required for training and any meetings
• Minimum of 50 Mbps download and 25 Mbps upload
• We will only provide a headset/keyboard and mouse

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Part-Time Customer Support Representative – Temporary/Seasonal position at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job