Experienced Technical Consultant – Chatbot Development and Deployment (Remote US)

Are you a seasoned technical professional with a passion for conversational AI and customer success? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than blithequark, a leading innovator in the collaboration and communication space. We're seeking an experienced Technical Consultant to join our team, working closely with one of our largest customers to ensure their success with our cutting-edge products and services.

About blithequark

At blithequark, we're dedicated to helping people stay connected and get more done together. Our award-winning collaboration platform is designed to meet the needs of the enterprise, and our products like blithequark Contact Center, blithequark Phone, blithequark Events, blithequark Apps, blithequark Rooms, and blithequark Webinars are changing the way people communicate. We're a diverse, inclusive team of problem-solvers who work at a fast pace to design solutions with our customers and users in mind.

The Role

As a Technical Consultant, you'll play a critical role in ensuring the success of our customers by delivering exceptional customer satisfaction and happiness. You'll collaborate closely with our customers to understand their needs and develop tailored solutions that meet their requirements. This is a remote position, with occasional onsite client visits required.

Key Responsibilities

* Collaborate with customers to understand their needs and develop tailored solutions that meet their requirements

• Ensure customer satisfaction and happiness by delivering exceptional customer support and technical expertise
• Develop and maintain strong relationships with customers to build trust and credibility
• Provide technical guidance and support to customers on the use of blithequark products and services
• Troubleshoot technical issues and provide solutions to customers
• Develop and deliver training and education programs to customers on the use of blithequark products and services
• Stay up-to-date with the latest developments in conversational AI and customer success
• Collaborate with internal teams to develop and implement new products and services
• Develop and maintain knowledge of blithequark products and services, including their features, functionality, and technical requirements

Essential Qualifications

* Bachelor's degree in Engineering, Computer Science, Technology, or equivalent work experience

• 6+ years of technical support engineering and customer service experience
• Familiarity with major conversational AI platforms, including the creation and deployment of virtual agents
• Proficiency in Python, JavaScript, or Node.js, especially when debugging or enhancing virtual agents
• Experience working with REST APIs, SDK, and Webhooks to integrate virtual agents with backend services, databases, and third-party systems
• Ability to troubleshoot API errors and ensure smooth integration between the virtual agent and external systems (CRM, databases, etc.)
• Solid understanding of core web technologies, like HTTP/HTTPS, REST, web socket, SSL/TLS
• Basic understanding of NLP concepts and how virtual agents process language and handle intents, entities, and dialogue management
• Understanding of cloud platforms like AWS, Google Cloud, or Microsoft Azure for deploying virtual agents in scalable, cloud-based environments
• Flexibility to work on weekends and EMEA time zones, which may include evening shifts, depending on the specific needs of the business or customers
• Excellent customer-facing skills and a background in consultation
• Ability to serve as a technical subject matter expert on blithequark's architecture and collaboration space

Preferred Qualifications

* Project management experience, working within large/enterprise level and Telco space

• Understanding of Managed Services and ITiL concepts and practices
• Experience working with virtual agents and conversational AI platforms
• Familiarity with cloud-based platforms and infrastructure
• Experience with REST APIs, SDK, and Webhooks
• Understanding of NLP concepts and how virtual agents process language and handle intents, entities, and dialogue management
• Experience with cloud-based platforms like AWS, Google Cloud, or Microsoft Azure

Compensation and Benefits

* Competitive salary range: $76,800 - $186,200

• Total Direct Compensation philosophy that takes into consideration base salary, bonus, and equity value
• Location-based compensation structure
• Comprehensive benefits program, including health, dental, and vision insurance
• 401(k) matching program
• Flexible work arrangements, including remote work options
• Opportunities for professional growth and development
• Collaborative and inclusive work environment

How to Apply

If you're a motivated and experienced technical professional looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [Apply Job!](#). We look forward to reviewing your application and discussing this opportunity further.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. We do not discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

Accommodations Request Form

If you require an accommodation due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Closing Date

The anticipated position close date is 11/22/24. We encourage you to apply early, as we will be reviewing applications on a rolling basis.

Join Our Team

At blithequark, we're passionate about helping people stay connected and get more done together. If you share our vision and values, we want to hear from you! Join our team and be part of a dynamic and inclusive work environment that's changing the way people communicate. Apply for this job