Experienced Healthcare Customer Service Representative – Patient Engagement and Support

At blithequark, we are committed to revolutionizing the healthcare industry by providing exceptional patient experiences. Our team is passionate about delivering market-leading performance and fostering a culture of collaboration, creativity, and innovation. We are seeking a highly motivated and empathetic Healthcare Customer Service Representative to join our team and make a meaningful impact in the lives of our patients.

About blithequark

blithequark is a leading healthcare company that has been pioneering advancements in patient engagement and support for over 30 years. We interact with 1 in 3 Americans every day, delivering positive healthcare experiences and improving outcomes. Our mission is to make healthcare better for all, and we are committed to integrating the power of human touch with data-driven technology to achieve this goal.

Responsibilities

As a Healthcare Customer Service Representative at blithequark, you will be responsible for:

• Making outbound calls to patients, members, and customers to schedule appointments for preventative health screenings, assess for high-risk or other healthcare appointments
• Providing exceptional customer service and support to patients, patient representatives, providers, pharmacies, and other stakeholders
• Conducting surveys to gather feedback and improve patient experiences
• Assisting members and patients with benefits and insurance information
• Making welcome calls to new patients and providing them with information about our services
• Working collaboratively with our team to achieve our goals and objectives

Thriving in a Remote Work Environment

As a remote worker, you will have the flexibility to work from the comfort of your own home. To ensure your success, we provide the following support:

• A safe and secure work environment
• Access to our comprehensive training program to help you develop your skills and knowledge
• Regular coaching and feedback to help you improve your performance
• A supportive team that is committed to your success
• Opportunities for career growth and development

Qualifications

To be successful in this role, you will need:

• A High School Diploma or General Education Degree (GED)
• Strong computer experience, including data entry, screen navigation, and keyboarding
• Experience with Microsoft Outlook (email) and Word
• Excellent customer service skills, with a focus on empathy and compassion
• Ability to adhere to daily schedules and duties
• Excellent oral and written communication skills
• Ability to provide 2 monitors at least 22 inches with HDMI and Display ports

Compensation and Benefits

We offer a competitive compensation package, including:

• A wage of $15.00 per hour
• Comprehensive benefits package, including health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off (PTO) and holidays
• Flexible spending accounts (FSAs)
• Employee wellness programs
• Career development opportunities

Why Join blithequark?

At blithequark, we value our team members and are committed to providing a supportive and inclusive work environment.

We offer

• A dynamic and fast-paced work environment
• Opportunities for career growth and development
• A comprehensive training program to help you develop your skills and knowledge
• A supportive team that is committed to your success
• A competitive compensation package

How to Apply

If you are passionate about healthcare and customer service, and are looking for a challenging and rewarding career opportunity, please submit your application directly through our official career portal. We are an equal opportunity employer and celebrate diversity and inclusion.

Protect Yourself from Recruitment Scams

At blithequark, we are committed to the safety and trust of all potential job candidates. Please be mindful of any potential scam, offering false employment opportunities and issuing fake offer letters. We communicate using our e-mail domain: @blithequark.com. If you believe you have been a victim of a crime, contact the local authorities or the FBI’s Internet Crime Complaint Center at ic3.gov. For more information on job scams, visit the Federal Trade Commission at https://www.consumer.ftc.gov/articles/0243-job-scams.

Additional Information

Note: Completion of assessments may be required before an applicant can move forward. Completing assessments must be done independently. Any discovery of unauthorized completion, whether during or after the hiring process, will result in disqualification or termination. We look forward to hearing from you and exploring how you can contribute to our mission to make healthcare better for all. Apply for this job