Experienced Customer Success Specialist – Hotel Industry Online Solutions

Are you passionate about delivering exceptional customer experiences and driving business growth? Do you have a knack for building strong relationships with clients and a keen understanding of the hotel industry's revenue structures? If so, we invite you to join blithequark, a global IT company specializing in online solutions and websites for the hotel industry, as a Customer Success Specialist. At blithequark, we're committed to empowering hotels to streamline their workflows and boost their revenue with our innovative online solutions. As a Customer Success Specialist, you'll play a vital role in ensuring our clients achieve their business objectives and maximize the value of our solutions. If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a leading global IT company that specializes in providing online solutions and websites for the hotel industry. Our innovative solutions are designed to help hotels streamline their workflows, improve their online presence, and increase their revenue. With a strong presence in the hotel industry, we're committed to delivering exceptional customer experiences and driving business growth for our clients.

Key Responsibilities

As a Customer Success Specialist at blithequark, you'll be responsible for:

• Building and maintaining strong relationships with clients to ensure their satisfaction and loyalty
• Conducting regular business reviews to identify areas for improvement and provide actionable recommendations
• Collaborating with cross-functional teams to develop and implement customized solutions that meet client needs
• Analyzing client data to identify trends and opportunities for growth
• Developing and delivering training programs to ensure clients maximize the value of our solutions
• Providing exceptional customer support through various channels, including phone, email, and chat
• Staying up-to-date with industry trends and best practices to ensure our solutions remain competitive and effective

Requirements

To be successful in this role, you'll need:

• At least 1 year of hands-on experience in Account Management, Sales, Revenue Management, Customer Success, or a related field in the hotel industry, OTAs, HotelTech, IT companies, e-commerce, or airlines
• Experience in OTA/Hotels (Revenue/Sales/Marketing/E-commerce departments) would be a great advantage
• Knowledge of revenue structures of hoteliers would be a great advantage
• Strong communication skills, both written and verbal, in Sinhala and English
• Very proactive and able to build strong relationships with clients
• Strong analytical skills
• Comfortable with CRM and computer software, including Excel and Power BI
• Comfortable with ticket and helpdesk systems, such as Zendesk, Omnidesk, or Jira

Benefits

As a Customer Success Specialist at blithequark, you'll enjoy a range of benefits, including:

• Competitive salary based on your experience
• Commissions based on KPI
• Remote full-time job with working hours 09AM-6PM (UTC+5:30)
• Laptop, headset, and mobile phone for work
• Dedicated training manager, onboarding, and constant support from an experienced manager
• Business trips around Sri Lanka
• English Speaking Club with colleagues from around the world
• Online and offline camps, workshops, and gatherings
• Network with colleagues from all over the world through our Random Coffee Program

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Success Specialist, you'll have access to a range of learning and development opportunities, including:

• Regular training and development programs to enhance your skills and knowledge
• Mentorship and coaching from experienced managers and colleagues
• Opportunities to take on new challenges and responsibilities
• A dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

At blithequark, we're proud of our dynamic and supportive work environment, which is built on the following values:

• Collaboration: We believe that collaboration is key to delivering exceptional customer experiences and driving business growth.
• Innovation: We're committed to staying ahead of the curve and delivering innovative solutions that meet the evolving needs of our clients.
• Customer Focus: We're passionate about delivering exceptional customer experiences and building strong relationships with our clients.
• Teamwork: We believe that teamwork is essential to achieving our goals and delivering exceptional results.

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you!

Equal Opportunities Employer

blithequark is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees. Apply for this job