Experienced Customer Service Supervisor – Airline Operations and Customer Experience

Are you a motivated and results-driven leader looking to take your career to new heights? Do you have a passion for delivering exceptional customer experiences and ensuring seamless operations in a fast-paced environment? If so, we invite you to join the team at blithequark, a leading airline providing regional flight service to American Airlines under the American Eagle brand and ground handling services for many American Airlines Group flights. At blithequark, we're committed to providing a stable, secure, and fast-growing work environment where you'll be stimulated, challenged, and have the opportunity to develop your career. As a Customer Service Supervisor, you'll play a critical role in leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability. If you're ready to take on new challenges and make a meaningful impact, we encourage you to apply for this exciting opportunity.

About blithequark

blithequark is a dynamic and innovative airline that's part of the American Airlines Group. With a rich history dating back to 1998, we've grown to become one of the largest regional airlines in the world. Our team is committed to providing exceptional customer experiences, ensuring seamless operations, and fostering a culture of safety, respect, and inclusivity. We're proud to be an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled.

What We Offer

As a Customer Service Supervisor at blithequark, you'll enjoy a range of benefits and perks, including:

• Amazing employee flight privileges within the American Airlines global network
• Training and development programs to take your career to the next level
• Comprehensive health and life benefits (subject to location)
• Opportunities for career growth and advancement in a dynamic and fast-paced environment
• A collaborative and supportive team culture that values diversity, equity, and inclusion
• A competitive salary range of $43,000 - $49,000

Responsibilities

As a Customer Service Supervisor, you'll be responsible for:

• Coordinating the day-to-day station operations by leading and organizing the activities of Agents/Clerks to ensure a safe working environment and on-time dependability
• Ensuring adequate operational coverage; responsible for scheduling and manpower utilization
• Maintaining a safe, dependable, and consistent operation
• Conducting Agent observations
• Scheduling and administering local training, including new hire training
• Investigating and resolving operational issues as well as customer service issues
• Participating on operational conference calls, station audits, and preparing various reports
• Maintaining records such as time and attendance, personnel files, and performance
• Supervising Station Agents, who have combined duties within ramp service and customer service operations
• Creating a positive start to a passenger's trip by being the first to greet the passenger and providing a seamless check-in and ticketing experience
• Using appropriate reservation/ticketing software to rebook itineraries, issue boarding passes, and calculate and collect any appropriate fees
• Informing passengers through all aspects of their experience with American Airlines by communicating appropriate information about their trips and belongings
• Guiding and directing incoming and outgoing aircraft on the taxiway to ensure that they are entering or leaving their gate safely and on-time
• Loading, unloading, sorting, and appropriately transferring passenger baggage, cargo/freight, and company materials
• Collaborating with the internal team to ensure a safe and on-time departure
• May clean the interior of the aircraft, clean and service aircraft lavatories, and/or work in the Baggage Service Office to track the location of baggage

Requirements

To be successful in this role, you'll need to possess:

• A minimum age of 18
• A high school diploma or GED equivalent
• A valid, unexpired, and unsuspended state driver's license; some license restrictions may prohibit a candidate from being considered for this role
• The ability to carry, bend, lift, and turn with bags weighing up to 75 lbs
• Ability to work rotating shifts, including nights, holidays, weekends, days off, and be able to report to work on a regular and timely basis
• Requires flexibility to work additional hours beyond the regular shift, on short notice, and as needed due to operational necessity
• Ability to perform all duties in various weather conditions and time constraints
• Ability to read, write, fluently speak, and understand the English language
• Possess the legal right to work in the United States

Preferred Qualifications

While not required, we prefer candidates with:

• A minimum of one year of customer service experience
• Some locations may desire previous airline experience, including working knowledge of an airline's ticketing system and/or ramp operations

Additional Details

Please note that:

• Tattoos, body piercings, and/or tongue rings may not be visible while in company-issued uniform at any time; tattoos cannot be covered with adhesive bandages or by other methods to render them not visible
• Candidates must fulfill a fingerprint-based criminal background check to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
• Candidates must be able to secure appropriate airport authority and/or US Customs security badges, in addition to clearing other airport-related requirements, if applicable
• In locations handling US mail, must be able to pass a US Postal Service background check
• This position may be subject to the Department of Transportation (DOT). Federal law requires blithequark to determine a candidate's history with the DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring him/her into a safety-sensitive position

How to Apply

If you're a motivated and results-driven leader looking to take your career to new heights, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join our team at blithequark. Apply for this job