Experienced Remote Customer Service Representative – Exceptional Client Experience Specialist

Join our dynamic team of dedicated professionals at blithequark, who strive to make a positive impact in the lives of our clients and claimants. As a valued member of our Call Center team, you will play a crucial role in creating an exceptional customer experience that sets us apart from the rest. With a strong focus on collaboration, innovation, and making a difference, we invite you to be part of a team that truly values your skills and dedication.

About blithequark

At blithequark, we believe that every candidate brings something special to the table, and we encourage you to apply even if you feel that you're close but not an exact match. Our organization is built on a foundation of resilience, excellence, and a commitment to making a positive impact in the lives of our clients and claimants. With a shared commitment to providing outstanding service, our Communication Specialists have a passion for creating an exceptional customer experience that wows our customers and directly influences our outstanding customer retention rate.

The Opportunity

As a Remote Customer Service Representative, you will be part of a fully remote team that works together to redefine the boundaries of excellence. This is an exciting opportunity to join a team that values collaboration, innovation, and making a difference. With a competitive salary, great teams, and exciting career opportunities, we offer a wide range of benefits that will support your personal and professional growth.

Key Responsibilities

* Engage each caller by phone with the utmost responsiveness, care, and concern

• Instill confidence with our customers that their information will be handled appropriately and that their experience matters
• Lead customers through a guided interview process and/or follow a scripted set of questions, ensuring each question is addressed and accurately captured in a written report
• Pay strong attention to each detail to ensure report accuracy and timely submissions
• Hold all reports in strict confidence, both internally and externally
• Demonstrate flexibility as policies, schedules, and people you interact with often change
• Model our core values of Live It! Own It!, Say It!, Discover It!, and Bring It!
• Arrive to your scheduled shift on time and retain schedule flexibility with 24/7 operation that may change from time to time

About You

We're looking for a highly motivated and customer-focused individual who is passionate about making a difference in the lives of others. To be successful in this role, you will need:

• High school diploma and a minimum of 1 year of customer service experience
• Strong typing and basic computer skills
• A quiet, secure home office or workspace with a recommended internet speed of 25 mbps download and 10 mbps upload
• An accurate and minimum typing speed of 35wpm and ability to easily navigate basic technology, like Outlook
• Passion for creating an exceptional customer experience and strong results orientation
• A stickler for details!
• A commitment to arrive to work as scheduled
• Excellent verbal and written communication skills and a commitment to collaborate with people effectively at all levels and across diverse cultures

Compensation and Benefits

On top of a competitive salary, great teams, and exciting career opportunities, we also offer a wide range of benefits that will support your personal and professional growth. These benefits include:

• Medical/dental/vision plans, which start from day one!
• Life and accident insurance
• 401(K) and Roth options
• Tax-advantaged accounts (HSA, FSA)
• Educational expense reimbursement
• Paid parental leave
• Digital mental health services (Talkspace)
• Flexible work hours (availability varies by office and job function)
• Training programs
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for your overall wellbeing
• Charitable matching gift program
• And more...

Work Environment and Company Culture

At blithequark, we value inclusion and diversity, and we're committed to creating a workplace that is welcoming and inclusive for all employees. We believe that our employees' diverse identities, experiences, and talents are a vital strength, and we strive to create a workplace that reflects this commitment. Our company culture is built on a foundation of collaboration, innovation, and making a difference, and we're excited to have you join our team.

How to Apply

If you're passionate about creating an exceptional customer experience and making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity. Click the link below to register as a candidate and take the first step towards joining our dynamic team at blithequark. Apply Job!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and prohibits any form of discrimination by its managers, employees, vendors, or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws. We're committed to creating a workplace that is welcoming and inclusive for all employees, and we strive to make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Apply for this job