Experienced Remote Customer Service Representative – Scheduling Operations Specialist at blithequark

Are you a customer service enthusiast with a passion for scheduling and operations management? Do you thrive in fast-paced environments and enjoy providing exceptional service to customers? If so, we invite you to join our dynamic team at blithequark as a Remote Customer Service Representative – Scheduling Operations Specialist.

About blithequark

blithequark is a forward-thinking company that is revolutionizing the way we serve the families of customers and their employees in the trades. Our mission is to provide genuine care and make a positive impact on people's lives. We believe in fostering a culture of growth, innovation, and collaboration, and we're looking for like-minded individuals to join our team.

Who We're Looking For

We're seeking a highly motivated and organized individual who is eager to take on new challenges and develop their skills in a dynamic environment. As a Remote Customer Service Representative – Scheduling Operations Specialist, you will be responsible for managing the day-to-day scheduling operations, ensuring that jobs are ready for scheduling, and providing exceptional customer service. If you have a growth mindset, excellent communication skills, and a passion for scheduling and operations management, we want to hear from you!

Responsibilities

As a Remote Customer Service Representative – Scheduling Operations Specialist, your key responsibilities will include:

• Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To be successful in this role, you will need:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and in dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced environment
• Knowledge of customer relationship management (CRM) software
• Familiarity with scheduling software and tools
• Experience with data entry and record-keeping

What We Offer

As a Remote Customer Service Representative – Scheduling Operations Specialist at blithequark, you can expect:

• Competitive hourly rate of $13.00 - $17.00 per hour
• Opportunity to develop and grow your career in a dynamic and growing company
• Flexible work arrangements, including remote work options
• Collaborative and supportive team environment
• Opportunities for professional development and training
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to the latest technology and tools

How to Apply

If you're a motivated and organized individual with a passion for customer service and scheduling operations, we want to hear from you! Please submit your application, including your resume and a cover letter, through our online application portal. We can't wait to hear from you and learn more about your qualifications and experience.

Note

Please allow our hiring team time to process all applications. We will reach out to you if we have any questions or if we would like to schedule an interview. Thank you for your patience and understanding.

Requirements

* Work Hours: 40 hours per week

• Required Education: High school or equivalent
• Required Experience: None (2) years

Job Type:

Full-time

Pay:

$13.00 - $17.00 per hour Apply Job! Apply for this job