Experienced Insurance Customer Service Representative – Work from Home Opportunity at blithequark
Are you a customer service professional with a passion for insurance and a desire to work from home? Do you have a strong background in property and casualty insurance, and a knack for providing exceptional service to customers? If so, we may have the perfect opportunity for you at blithequark! As an Experienced Insurance Customer Service Representative, you will play a critical role in providing top-notch service to our customers, handling their property and casualty insurance-related inquiries and problems via the telephone. You will be responsible for reviewing policies, providing quotes, and making recommendations to customers to enhance their coverage and meet their needs. If you are a motivated and customer-focused individual with a strong work ethic, we encourage you to apply for this exciting opportunity to join our team at blithequark!
About blithequark
blithequark is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and building long-term relationships with our policyholders. We are committed to fostering a diverse and inclusive workplace culture, where our team members feel valued, supported, and empowered to succeed. As a work-from-home opportunity, this role offers the flexibility and autonomy to work from the comfort of your own home, while still being part of a dynamic and collaborative team.
Key Responsibilities
As an Experienced Insurance Customer Service Representative, your key responsibilities will include:
- Contacting policyholders from our existing book of business via inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal
- Reviewing and updating policies to enhance retention and better meet the needs of customers
- Counseling customers on appropriate coverage, policy limits, payment options, and state laws to best meet their needs for sufficient protection against risks covered by property and casualty insurance
- Making recommendations and/or changes to policies and gaining customer acceptance to process the changes
- Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
- Utilizing knowledge of the insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
- Providing quotes on endorsements as requested
- Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customers and insurance companies
- Processing changes to policies within EPIC and submitting changes to specific companies, following up with the company to ensure change requests have been processed in a timely manner
- Reviewing policy information and referencing company-specific claims procedures to assist insured in filing claims
- Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
- Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information
- Performing other duties as assigned
What We Offer
As an Experienced Insurance Customer Service Representative at blithequark, you can expect a competitive hourly rate, depending on experience and salary zone, as well as a comprehensive benefits package, including:
- Eligibility for Annual Merit Increase
- Comprehensive Health benefits package, including Paid Time Off (accruals begin on first day of employment), 401(k) plan with a company match, Medical, Dental, Prescription, and Vision Coverage, Tuition Reimbursement, Life Insurance, and Flexible Spending Accounts
- Nearly 4 weeks of paid time off accrued during the first year
- Paid time off to volunteer
- Tuition reimbursement
- 401(K) plan with company match up to 7%
- Free AAA Premier Battery Membership
What We Need from You
To be successful in this role, you will need:
- A high school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment
- A Property and Casualty insurance license required
- Membership license preferred and/or ability to obtain within 90 days of employment
Why Join blithequark?
At blithequark, we are committed to fostering a diverse and inclusive workplace culture, where our team members feel valued, supported, and empowered to succeed. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.
How to Apply
If you are a motivated and customer-focused individual with a strong background in property and casualty insurance, we encourage you to apply for this exciting opportunity to join our team at blithequark! Please visit our website to submit your application and join our team of dedicated professionals. Apply Now!
Equal Opportunity Employer
blithequark is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace culture. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply. Apply for this job