Experienced Customer Care Specialist, FinOps – Delivering Exceptional Financial Services Experience
At blithequark, we're dedicated to empowering teams and individuals worldwide to deliver their best work. As a leading cloud-based platform for work execution, we're committed to providing a better way to plan, capture, track, automate, and report on work at scale. Our mission is to help organizations achieve more efficient processes and better business outcomes. We're now seeking an experienced Customer Care Specialist, FinOps to join our team and provide exceptional financial services experience to our customers.
About blithequark
Founded in 2005, blithequark has grown into a leading provider of cloud-based platforms for work execution. Our team is passionate about delivering innovative solutions that help organizations achieve their goals. We're committed to fostering an inclusive environment that encourages, supports, and celebrates the diverse voices of our team members. We're looking for talented individuals who share our values and are driven to make a difference.
Job Summary
As a Customer Care Specialist, FinOps, you'll be the first point of contact for our customers regarding financial queries. You'll be responsible for managing follow-ups on inbound customer service ticket queries, phone calls, and voicemails. Your primary goal will be to provide exceptional customer experience, resolve financial inquiries, and ensure timely and accurate responses to our customers.
Key Responsibilities
* Research, respond to, and resolve inquiries from our customers within 48 hours of receiving the inquiry, prioritizing based on customer impact
- Answer customer payment and invoice questions
- Assist customers with desired changes to their account
- Assist blithequark employees with questions and problems
- Provide a great blithequark customer experience
- Resolve difficult or complicated challenges diplomatically to best assist the customer and blithequark
- Maintain quality of work, including timeliness, completeness, and accuracy
- Perform other tasks as assigned by the Manager of FinCare
Requirements
* High School Diploma/GED required
- Experience with Service Ticket/Case systems
- Experience with ERP systems
- Experience with Data Entry
- 1+ years of Customer Service experience
- Excellent verbal and telephone skills
- Type 50+ words per minute with high accuracy
- Regular and predictable attendance is a function of the job
Preferred Qualifications
* Bachelor's degree in Business Administration, Finance, or related field
- Experience working in a financial services environment
- Proficiency in Microsoft Office, particularly Excel and Word
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment with multiple priorities
Skills and Competencies
* Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to maintain confidentiality and handle sensitive information
- Strong customer service skills, with a focus on delivering exceptional customer experience
- Ability to adapt to changing priorities and deadlines
Career Growth Opportunities and Learning Benefits
* Opportunities for professional growth and development, including access to LinkedIn Learning online courses
- Regular feedback and coaching from your manager and team members
- Opportunities to take on new challenges and responsibilities
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Work Environment and Company Culture
* Remote work options from any registered location in the U.S.
- Flexible time away program, plus incidental sick leave
- Up to 24 weeks of parental leave
- Personal paid volunteer day to support our community
- Opportunities to participate in company-funded perks, including a counseling membership, primary care membership, local retail discounts, and your own personal blithequark account
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
* HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- Equity - Restricted Stock Units (RSUs) with all offers
- Lucrative Employee Stock Purchase Program (15% discount)
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible time away program, plus incidental sick leave
- Up to 24 weeks of parental leave
- Personal paid volunteer day to support our community
- Opportunities for professional growth and development, including access to LinkedIn Learning online courses
- Company-funded perks, including a counseling membership, primary care membership, local retail discounts, and your own personal blithequark account
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer committed to fostering an inclusive environment with the best employees. We provide employment opportunities without regard to any legally protected status in accordance with applicable laws in the US, UK, and Australia. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
Join Our Team
At blithequark, we're passionate about delivering exceptional customer experience and empowering teams to achieve their goals. If you're a motivated and customer-focused individual who is driven to make a difference, we encourage you to apply for this exciting opportunity. Apply for this job