Customer Service Advocate - Work from Home Opportunity at blithequark

Are you a customer-centric individual with a passion for delivering exceptional service? Do you thrive in a dynamic, fast-paced environment where no two interactions are ever the same? Look no further than this exciting opportunity to join blithequark as a Customer Service Advocate - Work from Home. As a Customer Service Advocate at blithequark, you will be the face of our company, representing our values and commitment to customer satisfaction. You will be responsible for providing top-notch service to existing customers, engaging in consultative conversations, and processing transactions to ensure customers' needs are met. If you're a motivated, results-driven individual with a knack for building relationships and driving business growth, we want to hear from you.

About blithequark

blithequark is a leading provider of innovative solutions and services that empower individuals and businesses to thrive in today's fast-paced world. Our mission is to deliver exceptional customer experiences, foster meaningful relationships, and drive growth through strategic partnerships. As a Customer Service Advocate at blithequark, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers.

Responsibilities

As a Customer Service Advocate at blithequark, your key responsibilities will include:

• Responding to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including:

+ Processing payments + Resolving billing issues + Policy changes requests + Completing new insurance applications

• Reviewing customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs, and promoting business growth and goal achievement with competitive, industry-leading life insurance and other financial products
• Handling customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements
• Obtaining and maintaining multi-state licenses, including passing state insurance agent licensing within approximately three weeks of hire and obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment
• Performing other duties as assigned
• Complying with all policies and standards

Qualifications

To be successful as a Customer Service Advocate at blithequark, you will need to possess the following qualifications:

• High School Diploma or GED (Required)
• 1-2 years of Customer Service experience (Required)
• Demonstrated contact center experience and knowledge considered a plus
• Demonstrated life insurance industry experience and knowledge considered a strong advantage
• Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner
• Proven strong and accurate business English, verbal and written communication skills (grammar and spelling)
• Proven excellent listening skills
• Proven ability to multitask
• Demonstrated strong bilingual competency considered a plus (English and Spanish)
• Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer
• Excellent PC, data entry, and word processing software skills
• Able to obtain a Life and Health Insurance License. Upon Hire (Required)

Work Setting/Position Demands

As a Customer Service Advocate at blithequark, you will work in a remote setting, remaining in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment. You will require:

• The ability to verbally communicate and exchange accurate information to customers and associates on a regular basis
• Visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents
• The ability to prepare written correspondence, reports, and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis
• The ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions
• Substantial movement of wrists, hands, and fingers for continuous computer work
• Extended hours required during peak workloads or special projects/events

Travel Requirements

None

Why Join blithequark?

As a Customer Service Advocate at blithequark, you will enjoy a range of benefits, including:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities to make a meaningful impact on the lives of our customers

How to Apply

If you're a motivated, customer-centric individual with a passion for delivering exceptional service, we want to hear from you. Apply now to join our team as a Customer Service Advocate - Work from Home at blithequark. Apply Job! Apply for this job