Experienced Customer Service Associate (Part-Time) – Telehealth Support Specialist at blithequark

Are you a calm and precise communicator with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark as a Customer Service Associate (Part-Time) – Telehealth Support Specialist. In this dynamic role, you will play a vital part in keeping patients, pharmacies, and partners moving by providing timely, clear, and compassionate support via multiple channels.

What You'll Do

As a Customer Service Associate (Part-Time) – Telehealth Support Specialist at blithequark, you will be responsible for:

• Handling inbound and outbound contacts via email, ticketing, and phone, providing timely and clear updates to patients, pharmacies, and partners.
• Triage and route issues in Jira and Slack using our tagging and escalation matrices, ensuring seamless issue resolution and protecting partner Service Level Agreements (SLAs).
• Monitoring queues and escalating real-time risks to prevent operational disruptions.
• Resolving pharmacy and prescription-related questions, including receipt checks, resend requests, and clarifications with clinicians, and communicating next steps to patients and pharmacies.
• Assisting with scheduling and rescheduling on partner or blithequark platforms and sending confirmations using approved language.
• Capturing crisp internal notes and patient-facing summaries, utilizing internal macros to standardize replies, and proposing new snippets or SOP updates when patterns emerge.
• Protecting HIPAA at every step, ensuring the secure handling of sensitive patient information.

Schedule & Coverage

As a part-time Customer Service Associate (Part-Time) – Telehealth Support Specialist, you will be required to work:

• Primary: Evenings and weekends (examples: 4:00 p.m.–9:00 p.m. CT weekdays; Sat/Sun rotating blocks).
• Flex: Ability to pick up additional hours anywhere within 6:00 a.m.–11:59 p.m. CT to cover spikes, launches, PTO, or outages.
• Training: Majority conducted Mon–Fri, roughly 6:00 a.m.–8:00 p.m. CT with some evening/weekend shadowing to cover scenarios you'll support.

Work Location & Setup

As a remote employee, you will be working from the comfort of your own home within the continental United States. Due to partner contracts, work cannot be performed outside U.S. territory. blithequark will provide company equipment, and you will be required to have:

• Reliable high-speed internet
• A private, HIPAA-suitable workspace

Requirements

To succeed as a Customer Service Associate (Part-Time) – Telehealth Support Specialist at blithequark, you will need:

• 3-5 years of experience in customer support, preferably in healthcare, telehealth, pharmacy, medical office, or insurance.
• Strong written and verbal communication skills, with the ability to remain calm and composed under pressure.
• Comfortable working in multi-system workflows, including HelpScout, Jira, Slack, and Google Workspace.
• Detail-oriented, with a focus on following playbooks and improving them.

No degree is required if your experience demonstrates a good fit.

Benefits

As a Customer Service Associate (Part-Time) – Telehealth Support Specialist at blithequark, you can expect:

• Flexible scheduling within the posted shifts, with two to four-week schedule visibility.
• Equipment provided by blithequark.
• Skill growth: Hands-on experience with telehealth operations, ticketing, and cross-functional collaboration.
• Clear playbooks and real-time coaching, with steady opportunities to propose SOP improvements.

Why Join blithequark?

At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on people's lives. As a Customer Service Associate (Part-Time) – Telehealth Support Specialist, you will be part of a dynamic team that values collaboration, innovation, and continuous learning. If you are looking for a challenging and rewarding role that offers opportunities for growth and development, we invite you to join us.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional support, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job