Data Scientist (L5) - Customer Service at blithequark
Are you a data-driven professional with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where data science meets business strategy? If so, we invite you to join blithequark's Customer Service organization as a Data Scientist (L5) and play a key role in shaping the future of entertainment.
About blithequark
blithequark is a global leader in the entertainment industry, with over 300 million paid memberships in over 190 countries. Our mission is to deliver top-notch customer experiences that are aligned with our business strategy and executed with high operational excellence. As a Data Scientist (L5) on our Customer Service team, you will be part of a talented group of professionals who are dedicated to using data science to drive business decisions and improve customer satisfaction.
Job Summary
As a Data Scientist (L5) on our Customer Service team, you will be responsible for leading the evolution of CS metrics, identifying "north star" metrics, and driving them through data-driven decision-making. You will partner with executives, Product Managers, Data Engineers, Analytics Engineers, and Finance to further a statistically rigorous, data-driven decision-making culture in CS. You will also identify opportunity areas for experimentation and research, and expand the use of CS metrics across blithequark, where they hold insights for Product, Engineering, and Data Science.
Key Responsibilities
* Lead the evolution of CS metrics, identifying "north star" metrics and the ways CS teams can drive them
* Think critically about the business problem at hand and deploy the appropriate measurement technique
* Partner with executives, Product Managers, Data Engineers, Analytics Engineers, and Finance to further a statistically rigorous, data-driven decision-making culture in CS
* Identify opportunity areas for experimentation and research
* Expand the use of CS metrics across blithequark, where they hold insights for Product, Engineering, and Data Science
Essential Qualifications
* Advanced degree in Statistics, Mathematics, Physics, Economics, or a related quantitative field
* Strong statistical knowledge and intuition, and applied experience developing business-centric metrics frameworks
* Strong SQL skills and programming experience (Python preferred)
* Ability to effectively communicate technical concepts and convey clear recommendations to a variety of audiences (Engineering, Product, senior leadership)
* Experience with a wide range of measurement and prediction techniques (correlation analysis, observational causal inference, forecasting, quasi experimentation)
* Comfort working with complex data; ability to thrive with minimal oversight and process
Preferred Qualifications
* Prior experience with Customer Service is not required, but a desire to learn and become an expert is a must
* Experience with data visualization tools and techniques
* Familiarity with cloud-based data storage and processing platforms (e.g. AWS, GCP)
* Experience with machine learning algorithms and techniques
Skills and Competencies
* Strong analytical and problem-solving skills
* Excellent communication and interpersonal skills
* Ability to work effectively in a team environment
* Strong attention to detail and organizational skills
* Ability to adapt to changing priorities and deadlines
* Strong technical skills, including proficiency in SQL, Python, and data visualization tools
Career Growth Opportunities and Learning Benefits
* Opportunities for professional growth and development in a dynamic and fast-paced environment
* Access to training and development programs to enhance your skills and knowledge
* Collaborative and supportive team environment
* Flexible work arrangements to support work-life balance
* Opportunities for advancement and career progression within the organization
Work Environment and Company Culture
* Collaborative and supportive team environment
* Flexible work arrangements to support work-life balance
* Opportunities for professional growth and development in a dynamic and fast-paced environment
* Access to training and development programs to enhance your skills and knowledge
* Collaborative and supportive team environment
Compensation and Benefits
* Annual salary range: $170,000 - $720,000
* Comprehensive benefits package, including:
+ Health Plans
+ Mental Health support
+ 401(k) Retirement Plan with employer match
+ Stock Option Program
+ Disability Programs
+ Health Savings and Flexible Spending Accounts
+ Family-forming benefits
+ Life and Serious Injury Benefits
* Paid leave of absence programs
* Flexible time off for full-time salaried employees
Inclusion and Diversity
* blithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity builds stronger teams.
* We approach diversity and inclusion seriously and thoughtfully.
* We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.
How to Apply
If you are a motivated and talented data scientist with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
Note: This job posting is open for no less than 7 days and will be removed when the position is filled.
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About blithequark
blithequark is a global leader in the entertainment industry, with over 300 million paid memberships in over 190 countries. Our mission is to deliver top-notch customer experiences that are aligned with our business strategy and executed with high operational excellence.
Job Summary
As a Data Scientist (L5) on our Customer Service team, you will be responsible for leading the evolution of CS metrics, identifying "north star" metrics, and driving them through data-driven decision-making. You will partner with executives, Product Managers, Data Engineers, Analytics Engineers, and Finance to further a statistically rigorous, data-driven decision-making culture in CS.
Key Responsibilities
- Lead the evolution of CS metrics, identifying "north star" metrics and the ways CS teams can drive them
- Think critically about the business problem at hand and deploy the appropriate measurement technique
- Partner with executives, Product Managers, Data Engineers, Analytics Engineers, and Finance to further a statistically rigorous, data-driven decision-making culture in CS
- Identify opportunity areas for experimentation and research
- Expand the use of CS metrics across blithequark, where they hold insights for Product, Engineering, and Data Science
Essential Qualifications
- Advanced degree in Statistics, Mathematics, Physics, Economics, or a related quantitative field
- Strong statistical knowledge and intuition, and applied experience developing business-centric metrics frameworks
- Strong SQL skills and programming experience (Python preferred)
- Ability to effectively communicate technical concepts and convey clear recommendations to a variety of audiences (Engineering, Product, senior leadership)
- Experience with a wide range of measurement and prediction techniques (correlation analysis, observational causal inference, forecasting, quasi experimentation)
- Comfort working with complex data; ability to thrive with minimal oversight and process
Preferred Qualifications
- Prior experience with Customer Service is not required, but a desire to learn and become an expert is a must
- Experience with data visualization tools and techniques
- Familiarity with cloud-based data storage and processing platforms (e.g. AWS, GCP)
- Experience with machine learning algorithms and techniques
Skills and Competencies
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
- Strong technical skills, including proficiency in SQL, Python, and data visualization tools
Career Growth Opportunities and Learning Benefits
Opportunities for professional growth and development in a dynamic and fast-paced environment
Work Environment and Company Culture
Collaborative and supportive team environment
Compensation and Benefits
Annual salary range: $170,000 - $720,000
Comprehensive benefits package, including:
- Health Plans
- Mental Health support
- 401(k) Retirement Plan with employer match
- Stock Option Program
- Disability Programs
- Health Savings and Flexible Spending Accounts
- Family-forming benefits
- Life and Serious Injury Benefits
Inclusion and Diversity
blithequark is an equal-opportunity employer and celebrates diversity, recognizing that diversity builds stronger teams.
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