Experienced Enterprise Customer Engineering Manager – Cloud Computing and AI Solutions

At arenaflex, we're revolutionizing the way businesses transform and build for the future with our cutting-edge cloud computing solutions. As a seasoned Enterprise Customer Engineering Manager, you'll play a pivotal role in shaping the future of our customers' digital transformation journeys. If you're passionate about leveraging AI frameworks and methods to drive innovation, we want to hear from you.

About arenaflex

arenaflex is a global leader in cloud computing, empowering businesses of all sizes to connect with their customers, employees, and partners through our cutting-edge technology. With a presence in over 200 countries and territories, we've established ourselves as a trusted partner for organizations seeking to digitally transform their businesses. Our commitment to innovation, security, and scalability has made us the go-to choice for businesses looking to harness the power of the cloud.

About the Role

As an Enterprise Customer Engineering Manager at arenaflex, you'll be responsible for leading our Customer Engineering (CE) team in delivering exceptional customer experiences. You'll collaborate with our sales and CE management teams to determine staffing levels, establish job requisitions, and lead interview teams to fill open positions. Your expertise in cloud computing, AI, and technical sales will enable you to prepare, train, and equip our CE team to effectively execute on our annualized business goals.

Key Responsibilities

* Collaborate with sales and CE management to determine staffing levels, establish job requisitions, and lead interview teams to fill open positions.

• Prepare, train, and equip the CE team to ensure they're well-educated and equipped to effectively execute on our annualized business goals.
• Work with Google Cloud sales team management to discover, qualify, and prioritize opportunities for business growth.
• Participate in periodic opportunity assessment conferences, providing insights to ensure technical success.
• Collaborate with the sales Account team, customer support, product management, customer solutions, and engineering to resolve product issues affecting pre and post-sales customer satisfaction.
• Travel up to 30% of the time to engage with customers, partners, and internal stakeholders.

Essential Qualifications

* Bachelor's degree in computer science, mathematics, or a related technical discipline, or equivalent practical experience.

• 2 years of experience working with a technical team in a cloud computing environment, or a comparable customer-facing role.
• Experience building or leveraging machine learning solutions and developing applications using AI frameworks and methods.

Preferred Qualifications

* MBA or master's degree in computer science, mathematics, or a related technical discipline, or equivalent practical experience.

• Experience with conversational AI and touch center technologies and systems.
• Experience serving in the capacity of a pre-sales, customer-facing discipline engineering manager.
• Ability to craft a compelling message and tailor it for a given target audience, combining deep technical knowledge with everyday language to provide a memorable and useful story.

Skills and Competencies

* Strong leadership and management skills, with the ability to motivate and inspire a high-performing team.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, partners, and internal stakeholders.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.
• Experience with cloud computing platforms, AI frameworks, and machine learning solutions.
• Strong business acumen, with the ability to understand and drive business growth.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As an Enterprise Customer Engineering Manager, you'll have access to a range of learning and development opportunities, including:

• Regular training and development programs to enhance your skills and knowledge.
• Opportunities to work on high-profile projects and engage with customers and partners.
• Collaborative and dynamic work environment, with a focus on innovation and creativity.
• Competitive salary and benefits package, with opportunities for bonuses and equity.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company, with a culture that values collaboration, creativity, and customer satisfaction. Our work environment is fast-paced and challenging, with a focus on delivering exceptional customer experiences. As an Enterprise Customer Engineering Manager, you'll be part of a high-performing team that's passionate about making a difference in the lives of our customers.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, with opportunities for bonuses and equity. Our base salary range for this role is $154,000-$236,000, with additional compensation and benefits to be discussed during the hiring process.

How to Apply

If you're a seasoned Enterprise Customer Engineering Manager with a passion for cloud computing and AI solutions, we want to hear from you. Apply now to join our team and help shape the future of digital transformation for our customers. Apply for this job