Experienced External Support Engineer – Bridging Content Teams and Tools Engineering at arenaflex

Join arenaflex, a global leader in entertainment and media, as we seek an experienced External Support Engineer to bridge the gap between our content creation teams and the tools engineering team. As a key member of our team, you will be responsible for providing technical support, creating reference materials, and solving complex issues to ensure seamless collaboration between teams.

About arenaflex

arenaflex is a global entertainment and media company that produces and distributes original content to millions of subscribers worldwide. With a strong focus on innovation and customer satisfaction, we are constantly seeking talented individuals to join our team and contribute to our mission of delivering exceptional entertainment experiences.

Job Summary

As an External Support Engineer at arenaflex, you will be the primary point of contact for content teams experiencing issues with our tools and workflows. Your expertise will help us identify and resolve technical problems, improve toolset efficiency, and drive feature development. You will work closely with cross-functional teams to ensure that our tools and processes meet the evolving needs of our content creation teams.

Key Responsibilities

* Provide technical support to content/external teams in regards to use of content tools

• Create reference materials and provide training to get external teams up to speed with the toolset
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams
• Partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

* Ability to read and understand C# code

• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously

Education and Experience

* Computer Science or related degree, or equivalent work experience

• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• 5 years experience in delivering production-level code in a professional environment

Work Environment and Company Culture

As an External Support Engineer at arenaflex, you will be part of a dynamic and collaborative team that values innovation, creativity, and customer satisfaction. Our core hours are 10:00am to 6:00pm CST, which means you should be available for meetings and collaborations during this time. We offer a flexible and remote work environment, allowing you to work from anywhere and maintain a healthy work-life balance.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of our employees. As an External Support Engineer, you will have opportunities to:

• Collaborate with cross-functional teams to drive feature development and improve toolset efficiency
• Participate in training and development programs to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow in your role
• Contribute to the development of our company's technology and innovation roadmap

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including:

• Salary range: $150,000 - $325,000 (dependent on location and experience)
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Flexible and remote work environment
• Opportunities for professional growth and development
• Access to cutting-edge technology and tools
• Collaborative and dynamic work environment

How to Apply

If you are a motivated and experienced External Support Engineer looking for a new challenge, please submit your application through our website. We look forward to hearing from you! [Apply Now](https://vacancyglobal.com/register-candidate/) Apply for this job