Experienced Customer Service Representative – Work From Home in Nebraska

At arenaflex, we're more than just an insurance company; we exist to be there for people in the best and hardest moments of their lives. Our team is the power behind that promise, and we're seeking forward-thinking professionals like you to join us in delivering on it! As a member of Team arenaflex, you'll find purpose, opportunities, and the support you need to build a meaningful career and make a powerful impact in our community. We're committed to providing exceptional customer experiences, and we're looking for talented individuals who share our passion for delivering best-in-class service.

About arenaflex

arenaflex is a leading health insurance provider in Nebraska, dedicated to serving the needs of our members and communities. We're proud to offer a comprehensive range of health insurance products and services, and we're committed to making a positive impact on the lives of those we serve.

Job Summary

As a Customer Service Representative at arenaflex, you'll be the primary customer interface for inquiries, handling incoming phone calls and providing expert guidance on our products and services. You'll be responsible for researching customer information, resolving customer issues, and proactively recommending items needed by customers to increase satisfaction and improve transaction profitability.

Key Responsibilities

* Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail

• Researches customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues
• Elevates sensitive customer requests when necessary
• Complies with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment
• Accountable to remain current on knowledge of diverse products and proactively recommends items needed by customers to increase customer satisfaction and improve transaction profitability

Requirements

* High School Diploma or Equivalent and three years of experience in a complaint-type customer service office setting (health insurance or related field preferred)

• Availability for training 12-14 weeks in length
• Reliable internet service provider and dedicated, distraction-free workplace

Preferred Qualifications

* Basic medical/dental terminology and contract interpretation is a plus

What We Offer

* Competitive salary: $39,520 annually, plus benefits package (Health Benefits effective 1st of the month following start date)

• Full-time (40 hours per week) position with opportunities for career growth and advancement
• 9-12 weeks of live virtual training: 8:00am – 4:30pm (Central Time Zone) Monday to Friday
• Work schedule: After training, must be able to work any 8.5 hour shift between 7:30am-6:00pm (Central Time Zone) Monday to Friday
• Flexible work-from-home arrangement, with reliable internet service provider and dedicated, distraction-free workplace

Why Join arenaflex?

* We're committed to diversity, equity, and inclusion, and we believe that a diverse workforce leads to a better workplace for our employees and a better product for our customers and members

• We offer a comprehensive benefits package, including health insurance, retirement savings, and paid time off
• We're a dynamic and growing organization, with opportunities for career growth and advancement
• We're passionate about making a positive impact on the lives of those we serve, and we're looking for like-minded individuals to join our team

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at arenaflex.com/Careers to learn more about our company culture and to submit your application.

Equal Opportunity Employer

arenaflex is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans. We're committed to creating a diverse and inclusive workplace, and we welcome applications from qualified candidates of all backgrounds.

Anticipated Class Start Dates

We anticipate hiring for the following class start dates:

• August 2024
• September 2024

Note

Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and when we begin officially hiring for our next start date, we will review your application. We look forward to hearing from you and exploring how you can join our team at arenaflex! Apply for this job