Experienced Commercial Customer Service Support Specialist – Valencia, CA Office

At arenaflex, we're revolutionizing the world of battery-powered outdoor power tools for DIY-consumers and landscaping professionals. As a leader in the industry, we're committed to delivering exceptional support to our commercial customers, and we're looking for a talented and dedicated individual to join our team as an Experienced Commercial Customer Service Support Specialist.

About arenaflex

arenaflex is a dynamic and innovative company that's passionate about providing the right tools for every job. With a robust line of Greenworks branded products, including 24-volt, G-MAX 40-volt, 60-volt, 80-volt, and commercial-grade 82-volt battery-powered outdoor power equipment, we offer a wide range of solutions for our customers. Our commitment to best-in-class technology and exceptional customer service has made us the leader in the industry, and we're excited to continue growing and innovating.

Job Summary

As an Experienced Commercial Customer Service Support Specialist, you'll be responsible for providing exceptional support to our commercial customers, including end users, dealers, distributors, and the sales team. You'll be the primary point of contact for escalated service-related inquiries and issues, and you'll work closely with internal and external stakeholders to resolve complex problems and build long-term relationships with our customers.

Key Responsibilities

* Develop and maintain positive relationships with assigned customers by accepting and resolving accelerated front-line issues within established timeframes, liaising between customers and other business areas to resolve issues, and maintaining regular phone and email contact with assigned customers.

• Respond promptly and courteously to telephone inquiries and answer questions regarding pricing, customer setups, and delivery. Coordinate with warehouse teams for outbound shipment needs.
• Utilize SAP S/4HANA - Sales Order Management, Pricing and Conditions, Availability Check and ATP (Available to Promise), Delivery and Shipment to manage customer orders and resolve issues.
• Communicate frequently with customers, dealers, and field reps on various contractual issues and questions. Refer unresolvable issues to the team leader. Build long-term relationships with key customers, dealers, and field personnel.
• Optimize the use of Salesforce, drive compliance, and maximize team performance.
• Analyze data and use business insights to identify, develop, and optimize lead generation for Territory Managers to secure end-user landscape demos promptly.
• Work internally with other business functions (After Sales and Service, Purchasing, Product Management, Marketing, Finance) and as an advocate for customers in researching and resolving complex issues.
• Learning and maintaining a working knowledge of all parts through training and continuing education opportunities provided by the company.
• Assign Service Solutions Salesforce cases in the queue based on territory.
• Occasional responsibility to facilitate discussions with the Tech Team ensuring that all escalated issues are addressed promptly and effectively.
• New Dealer cold calling and on-boarding
• Responsible for managing the existing dealer base in the territory from an administrative perspective to include Order Management, Warranty Claims processing, Rebate processing, Non-technical Dealer Support, Demo and Routing planning, Dealer Sales Events, Sales training schedule, and Merchandising support.

Essential Qualifications

* Bilingual- English & Spanish

• Excellent communication skills, in person, by telephone, and in writing. This includes presenting a professional, friendly, helpful, self-confident image, along with a good command of word usage, spelling, and grammar. Clear and concise communication skills, both verbal and written, critical thinking skills, and must possess the ability to cross-train in other tasks. Must be tactful, professional and detail oriented.
• A willingness to continual learning and skill development while multitasking.
• Demonstrated effective teamwork and interpersonal skills are required, including willingness to receive direction from either supervisor or other team members to support department goals.
• Salesforce experience desired.
• SAP S/4 HANA experience desired.
• Related Industry experience (OPE, material handling, automotive)

Preferred Qualifications

* Bachelor's degree in a related field (Business Administration, Business Operations, Logistics)

• High School Diploma/GED

What We Offer

* Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Comprehensive training and continuing education opportunities
• Flexible work arrangements and work-life balance
• Access to cutting-edge technology and tools
• Collaborative and supportive team environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [arenaflex website]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity (EEO) employer, and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status, or disability (in compliance with the Americans with Disabilities Act) with respect to employment opportunities. Apply for this job