Experienced Customer Sales and Service Representative – Delivering Exceptional Customer Experiences in a Dynamic and Innovative Environment
At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. As a Customer Sales and Service Representative, you'll be part of a community that anticipates, leads, and believes that listening is where learning begins. In this role, you'll have the opportunity to deliver an exceptional customer experience, drive sales growth, and make a meaningful impact on our customers' lives.
About arenaflex
arenaflex is a leading provider of innovative solutions that power and empower people's lives. We're a community of talented individuals who share a passion for driving innovation, creativity, and impact in the world. Our commitment to diversity, equity, and inclusion makes us a welcoming and inclusive workplace where everyone can thrive.
Your Role
As a Customer Sales and Service Representative, you'll be responsible for delivering an exceptional customer experience to our customers. You'll be the face of arenaflex, providing timely and effective solutions to our customers' needs, and exceeding their expectations. Your responsibilities will include:
- Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service.
- Instilling confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of arenaflex's products and services to effectively service and retain customers.
- Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
- Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues.
- Responding to requests from customers about arenaflex products and services.
- Verifying service order accuracy and completeness and making corrections/changes, as needed.
- Negotiating the collection of overdue bills.
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business.
- Managing various systems and work tools while engaging on the phone with customers.
What We're Looking For
We're seeking a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should have:
- A related Associate Degree or 2+ years' relevant experience.
- Customer Service call center experience.
- Previous collections experience.
- Experience with selling products and services.
- Customer service skills.
- Demonstrated ability to communicate with detail and precision.
Preferred Qualifications
* Experience working in a fast-paced, dynamic environment.
- Proven track record of meeting sales goals and exceeding customer expectations.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Familiarity with arenaflex's products and services.
What We Offer
At arenaflex, we're committed to providing a comprehensive benefits package that supports your career growth and well-being. Our benefits include:
- Competitive salary and incentives.
- Comprehensive health and wellness benefits.
- 401(k) Savings Plan.
- Stock incentive programs.
- Paid time off.
- Adoption assistance and tuition assistance.
- Award-winning total rewards package.
Work Environment
As a remote Customer Sales and Service Representative, you'll work from home with occasional in-person trainings and meetings. You'll have the flexibility to work in a comfortable and productive environment, while still being part of a dynamic and innovative team.
Equal Employment Opportunity
arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
How to Apply
If you're passionate about delivering exceptional customer experiences and driving sales growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.
Compensation Range
The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
Join Our Team
At arenaflex, we're passionate about empowering people to live, work, and play by connecting them to what brings them joy. We're a community of talented individuals who share a passion for driving innovation, creativity, and impact in the world. Join us today and become part of a dynamic and innovative team that's changing the way people connect with each other. Apply for this job