Experienced Insurance Customer Service Representative (Work from Home) – Property & Casualty Insurance Expert

At arenaflex, we're dedicated to providing exceptional customer service and insurance solutions to our valued members and customers. As an experienced Insurance Customer Service Representative, you'll play a vital role in delivering top-notch support and guidance to our policyholders, helping them navigate the complexities of property and casualty insurance. If you're passionate about insurance, customer service, and working from the comfort of your own home, we invite you to join our team and embark on a rewarding career journey.

About arenaflex

arenaflex is a leading provider of insurance and membership services, committed to fostering a culture of inclusivity, diversity, and excellence. Our team is comprised of dedicated professionals who share a passion for delivering exceptional customer experiences and making a positive impact in our communities. As an arenaflex employee, you'll have the opportunity to grow and develop your skills, work with a talented team, and contribute to our mission of serving our members and customers with integrity and compassion.

Key Responsibilities

As an Insurance Customer Service Representative, you'll be responsible for:

• Handling property and casualty (p&c) related customer service and/or billing inquiries and problems via the telephone
• Providing customers with plan coverage information, quotes, policy changes, and policy change impacts to premium
• Reviewing and updating policies to enhance retention and better meet the needs of the consumer
• Counseling policyholders concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance
• Making recommendations and/or changes to the policy and gaining policyholder acceptance to process the changes
• Receiving and responding to calls and emails received by the insurance service center, documenting all activity in EPIC
• Utilizing knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service
• Identifying opportunities to apply discounts, processing insurance verification forms for insured, and acting as liaison for information exchange between customer and insurance companies
• Processing changes to policies within EPIC and submitting changes to specific companies
• Following up with company to ensure change requests have been processed in a timely manner
• Reviewing policy information and references company-specific claims procedures to assist insured in filing claims
• Mailing insured documentation to be signed and returned as necessary, following up to ensure documentation has been returned in a timely manner from member/customer
• Recognizing cross-sell opportunities (membership and insurance) and obtaining quote information

What We Can Offer You

* A competitive hourly rate, depending on experience and salary zone

• Eligibility for Annual Merit Increase
• Comprehensive Health benefits package, including:

+ Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts

• Nearly 4 weeks of paid time off accrued during the first year
• Paid time off to volunteer
• Tuition reimbursement
• 401(K) plan with company match up to 7%
• Free AAA Premier Battery Membership

What We Need from You

* High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment

• Property and Casualty insurance license required
• Membership license preferred and/or ability to obtain within 90 days of employment

Work Schedule

* Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays with team

• Saturday hours would be 9 a.m. to 3 p.m.

Our Commitment to Diversity, Equity, and Inclusion

At arenaflex, we're dedicated to fostering a welcoming and inclusive workplace where team members from diverse backgrounds and experiences can thrive. We strive to attract and retain candidates who share our passion for delivering exceptional customer experiences and making a positive impact in our communities. We encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply.

How to Apply

If you're passionate about insurance, customer service, and working from the comfort of your own home, we invite you to apply for this exciting opportunity. Please visit our website to submit your application and join our team of dedicated professionals at arenaflex. Apply Now! Apply for this job