Experienced Sales Support and Services Manager – Disney Get-away Club

Join arenaflex, a leading entertainment and media company, as we seek an experienced Sales Support and Services Manager to lead our Disney Get-away Club team. As a key member of our team, you will be responsible for providing direction and mentorship to groups of DVC Cast Members, overseeing work requirements and management of the DVC Sales Association, and driving business growth and innovation across different areas of the organization.

About arenaflex

arenaflex is a global leader in the entertainment and media industry, known for its innovative approach to storytelling and customer experience. With a rich history of creating beloved brands and franchises, arenaflex continues to push the boundaries of what is possible in the world of entertainment. Our company culture is built on a foundation of creativity, collaboration, and innovation, and we are committed to providing our employees with the tools and resources they need to succeed.

Job Summary

As the Sales Support and Services Manager for Disney Get-away Club, you will be responsible for leading a team of DVC Cast Members, overseeing work requirements and management of the DVC Sales Association, and driving business growth and innovation across different areas of the organization. You will work closely with cross-functional teams to develop and implement strategies that improve the visitor experience and enhance asset utilization. You will also be responsible for managing budgets, forecasting revenue, and analyzing data to inform business decisions.

Key Responsibilities

* Lead different areas of the business, including multiple Business Bases on Disney Property, virtually, and on board Disney Journey Line, ensuring the establishment and assets are effectively maintained.

• Provide direction and mentorship to the Activities group, empowering them to achieve higher levels of service for both Cast and Visitors.
• Actively convey team expectations, manage team performance, and assess individual contributions to drive improvements in operational efficiency.
• Focus on improving the visitor experience and enhancing asset utilization, with an emphasis on the sales process, customer engagement, and conversion system, ensuring that insurance materials and production components align with this objective.
• Carry out essential projects while encouraging a positive approach to change management among Cast members in a dynamic, high-paced work environment with shifting needs.
• Collaborate with leaders from Non-Task offices to provide valuable insights and direction to the Sales and Lead Age group working within the Business Activity, including DVC Partners and DVC Advisors to ensure that training and development initiatives are in alignment with performance feedback.
• Oversee and organize DVC's presence on Disney Journey Line, including transportation coordination factors, visitor communication, and integration with the voyage line's operations.
• Regulate virtual event productions, ensuring consistent communication and integration of virtual sales activities, while also streamlining the use of technology for training and development purposes.
• Collaborate with task groups at Walt Disney World Resort to align sales strategies, infrastructure requirements, and visitor experience improvements.
• Ensure that the fundamental infrastructure, both physical and mechanical, is established to support sales activities across different areas.
• Collaborate with production groups to create compelling insurance materials that support sales efforts and enhance the visitor experience.

Essential Capabilities

* 2+ years of experience supporting outreach group tasks

• Understanding of the sales cycle, including customer engagement and conversion process
• Understanding of work and evaluating functionality critical for managing operational assets
• Ability to identify, develop, and invest in talent within your team to promote engagement, collaboration, and overall job satisfaction
• Ability to lead and direct Cast performance and drive operational improvements
• Commitment to diversity and promoting a comprehensive workplace
• Ability to collaborate with partners and provide solutions that align key objectives and support dynamic processes
• Capability in focusing on and managing projects and deadlines in a dynamic and constantly evolving environment
• Capability in working with presentations before groups
• High-level capability in using various computer programs, including video conferencing tools like Zoom and Microsoft Teams, as well as Microsoft Office applications like Excel, Word, and PowerPoint
• Available to travel and work on board Disney Journey Line
• Ability to be adaptable with work schedule, including evenings, weekends, and holidays

Favored Capabilities

* 2+ years of experience as Visitor Experience Manager

• Knowledge of Walt Disney World strategies and techniques
• Labor force Management Experience
• Experience with continuous improvement processes
• Experience really overseeing vendor relationships
• Capability in using software like Avaya/Telecom and customer relationship management (CRM) programs
• Experience with IT systems to plan virtual show meetings

What We Offer

* Competitive salary of $25/hour

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Access to exclusive arenaflex events and experiences
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We look forward to hearing from you! Apply Now! Apply for this job