Experienced Customer Service Representative – Remote Opportunity in Texas

Are you a people person with a passion for helping others? Do you thrive in fast-paced environments and enjoy the challenge of problem-solving? If so, we may have the purr-fect opportunity for you! arenaflex is revolutionizing the pet industry as one of the fastest-growing e-commerce retailers of all time. We're seeking a full-time, motivated Customer Service Representative to join our award-winning customer service organization. As a remote employee, you'll have the flexibility to work from the comfort of your own home in Texas, while still being an integral part of our team.

What You'll Do

As a Customer Service Representative at arenaflex, you'll be the face of our company, engaging directly with customers who contact us for a variety of topics. You'll be responsible for:

• Researching and problem-solving to determine appropriate solutions for customers, thinking proactively, and setting follow-ups as needed to ensure contact resolution.
• Operating with understanding, utilizing active listening, patience, empathy, and kindness to customers and Team Members alike.
• Engaging with teammates, your direct Manager, and other team members across many levels of the organization using virtual collaboration tools such as Zoom, Slack, and webcams to contribute to an infectious customer-centric culture of collaboration.
• Operating with a willingness to learn, sharing feedback, and being open-minded to grow.

What You'll Need

To succeed in this role, you'll need:

• 2 years of customer service experience
• Excellent communication skills (written, verbal, and listening) in a written assessment
• Ability to multi-task (e.g., maintain a conversation on the phone while navigating on the computer and taking notes) and perform well in a fast-paced environment
• Proficiency in using computers, both for data entry, as well as for rapid navigation through systems and the internet to search for information to help support our customers
• Ability to adapt to change with the business needs of the company
• Flexibility to shift schedule and work overtime as needed by the business unit
• Must bring proven ability to maintain confidentiality and secure sensitive information
• High school diploma or equivalent
• Must be able to pass a background check

Technical Requirements

To ensure a seamless customer experience, you'll need:

• A work area that is large enough to accommodate computer monitors and is free from distractions, including any background noise that impacts the customer experience.
• A work area acceptable for webcam use.
• A reliable wired, high-speed internet and broadband connection (30 Mbps+ download speed/ 10Mbps+ upload speed (You can test your internet speed at speedtest.net or by contacting your service provider.).
• You provide high-speed internet. We will provide everything else (computer, monitor, keyboard, mouse, headset, webcam).
• A cell phone or tablet that can be used for two-factor authentication through Okta Verify.

Why arenaflex Customer Service?

At arenaflex, we're not just looking for order-takers or script-readers. We're searching for individuals who can engage with our customers on a personal level, think critically in the moment, and have a passion for genuinely helping others. Our customer service team is empowered to become their best, and we offer:

• A culture that values diversity and inclusion, where you can be your authentic self.
• Opportunities to grow and develop your skills, with ongoing training and development.
• A supportive environment where you can make a difference and contribute to our mission.
• Competitive wages, medical & dental insurance, 401k, and more!
• The ability to work together with other smart, driven, and passionate team members who are making an impact each day.

Equal Opportunity Employer

arenaflex is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].

Apply Now!

If you're ready to join a dynamic team and make a difference in the lives of our customers, apply now! Apply for this job