Experienced Full Stack Customer Service Agent – Auto Dealer Support

Join arenaflex in a Remote Customer Service Role

Are you a customer service enthusiast looking for a new challenge? Do you have excellent communication and problem-solving skills? If yes, then this is the perfect opportunity for you to showcase your skills and start a fulfilling career with arenaflex. As a Remote Customer Service Agent – Auto Dealer Support, you will be the first point of contact for automotive dealerships needing help with orders they've placed. You will be responsible for providing exceptional service over the phone, using your computer skills to research requests, track vehicle shipments, and assist with car warranties.

About arenaflex

arenaflex is a leading company that delivers extraordinary experiences by leading with humility, embracing everyone, sweating the details, and moving mountains. We are an Equal Opportunity Employer and promote an inclusive, caring, and respectful work environment. Our mission is to deliver extraordinary experiences, and we are committed to making the impossible possible for our customers and employees.

What You'll Do

As a Remote Customer Service Agent – Auto Dealer Support, you will be responsible for:

• Providing fantastic service over the phone to automotive dealerships
• Using your computer skills to:

+ Research requests related to profile assistance + Track vehicle shipments and vehicle orders + Assist with car warranties + Escalate critical orders + Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails, and other communications as needed) while keeping a positive and upbeat attitude

Skills for Success

To succeed in this role, you will need:

• Computer, typing, and phone skills
• Ability to speak and type proficiently at the same time
• Problem-solving skills, ability to act as a consultant, and resolve customer issues
• Solid work ethic, able to meet deadlines
• Excellent organizational and interpersonal skills, strong attention to detail

Eligibility Requirements

To be eligible for this role, you must:

• Have a high school diploma or equivalent
• Have two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel, or any role where you interacted with customers)
• Be available to work during the hours listed below. Note: Must be able to stick to the schedule reliably, as some queues are time-sensitive.

Schedule

* Training (requires 100% attendance): + First five weeks – instructor-led: - 8 hours/day - Between 8 a.m. and 5:30 p.m. Eastern time - Monday – Friday + Next four weeks – hands-on calls: - Scheduled during hours of operation: - Between 8 a.m. and 8 p.m. Eastern time - Monday – Friday

• Work schedule:

+ Able to work shifts between 8 a.m. and 8 p.m. Eastern time + Monday – Friday + No weekends!

Nice to Have

* Degree in a relevant or related field

• Experience in the automotive industry

Remote Work Requirements

To work remotely with arenaflex, you must:

• Be a Michigan resident
• Have high-speed internet access at home that you can connect to via Ethernet or landline
• Have a secluded and distraction-free work environment

The Remote Experience

Wondering what it's like to work for arenaflex from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused. [direct link to video: https://mrly.info/h4b]

Why arenaflex?

The value of your employment is more than your paycheck. It's the combination of competitive pay, health benefits, and other benefits arenaflex provides – your total compensation package.

Health & Wellness Benefits

* Medical and prescription coverage, including free annual physicals

• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

* 401(k) with match

• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

* Teladoc: Free online access to doctors 24/7

• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial, and estate guidance (will) services

How to Apply

If you are a motivated and customer-focused individual looking for a new challenge, then apply now to join arenaflex as a Remote Customer Service Agent – Auto Dealer Support. Click on the link below to register as a candidate and start your application process. Apply Job!

Equal Opportunity Employer

arenaflex is an Equal Opportunity Employer and promotes an inclusive, caring, and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].

Notices

* arenaflex utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/ArenaflexEverify and your right to work: https://bit.ly/ArenaflexRightToWork.

• Click here to view arenaflex’s CCPA Notice for applicants in California: https://info.arenaflex.com/ccpa.
• Click here to view arenaflex's privacy policy: https://info.arenaflex.com/arenaflex-privacy-policy.

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