Experienced Part-Time Customer Service Representative – Health Plan Partnerships
At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our members' expectations. As a Part-Time Customer Service Representative, you'll play a vital role in providing prompt and courteous support to our health plan partners and their members. If you're passionate about delivering top-notch service, have excellent communication skills, and thrive in a fast-paced environment, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower individuals and families to take control of their health and well-being. We're committed to fostering a culture of excellence, diversity, and inclusion, where our employees feel valued, supported, and empowered to grow.
Job Summary
As a Customer Service Representative, you'll be the face of arenaflex, providing exceptional support to our health plan partners and their members. You'll be responsible for handling inbound calls, addressing inquiries about our transportation services, and ensuring that our members receive the highest level of service. If you're a people person with a passion for delivering outstanding customer experiences, we encourage you to apply.
Key Responsibilities
* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan
- Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
- Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
- Escalate transportation and customer service concerns to contact center leadership team
- Provide prompt and courteous support to our health plan partners and their members
- Collaborate with internal teams to resolve member concerns and improve overall customer satisfaction
Requirements
* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience
- Spanish fluency a plus
- High School degree or equivalent
- Must be able to sit for 8 hours or more a day wearing a headset
- Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
- CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
- Excellent written, communication, and data entry skills
- Moderate experience in Microsoft Teams, Outlook, and Word
- Must be able to adapt to high and fast-paced call volume
Essential Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with high call volume
- Strong problem-solving and critical thinking skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational skills
- Ability to adapt to changing priorities and deadlines
- Strong customer service skills and a passion for delivering exceptional experiences
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Opportunities for career advancement and professional growth
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance and contributions
Work Environment and Company Culture
arenaflex is a remote-friendly company, and as a Part-Time Customer Service Representative, you'll have the flexibility to work from home. Our virtual work environment is designed to promote collaboration, innovation, and productivity. We're committed to fostering a culture of inclusivity, diversity, and respect, where our employees feel valued, supported, and empowered to grow.
Compensation, Perks, and Benefits
As a Part-Time Customer Service Representative, you'll receive:
- Competitive hourly rate
- Opportunities for overtime and bonuses
- Comprehensive benefits package, including health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off and holidays
- Access to our employee assistance program (EAP)
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! Apply for this job