Experienced Licensed Customer Service Representative – Insurance Policy Support
At arenaflex, we deliver leading customer experience (CX) solutions to global insurance clients that offer their consumers a wide range of products, including life, property, and casualty, long-term care, retirement planning, investments, roadside assistance, and warranty. As a global provider of CX products, we're committed to providing exceptional service to our clients and their customers.
Job Summary
We're seeking an experienced Licensed Customer Service Representative to join our team in Utah. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their questions, and resolving their issues related to their insurance policies. If you're passionate about delivering outstanding customer service and have a strong desire to grow your career in the insurance industry, we encourage you to apply.
About arenaflex
arenaflex is a global leader in the customer experience (CX) industry, with 170,000 associates across the globe. We're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Key Responsibilities
As a Licensed Customer Service Representative, you'll be responsible for:
- Providing exceptional customer service to our customers, answering their questions, and resolving their issues related to their insurance policies
- Reviewing and processing calls regarding customer's insurance policies, including questions about policy coverage, billing, and policy modifications
- Utilizing system tools to search for answers and information to resolve customer issues
- Demonstrating a strong understanding of insurance products and policies to provide accurate information to customers
- Collaborating with internal teams to resolve complex customer issues
- Maintaining accurate records of customer interactions and issues
- Participating in ongoing training and development to improve customer service skills and knowledge of insurance products
Essential Qualifications
* Must be at least 18 years of age
- Must have a high school diploma or GED equivalent
- Must have a valid Utah driver's license
- Must have a quiet and distraction-free work environment during working and training hours
- Must have a reliable internet connection with a minimum speed of 5 Mbps download and 5 Mbps upload
- Must be able to work a minimum of 40 hours per week
- Must be able to work weekends as needed
- Must have a strong understanding of insurance products and policies
- Must have excellent communication and interpersonal skills
- Must be able to work independently and as part of a team
Preferred Qualifications
* 6 months to 1 year of relevant work experience in customer service or a related field
- Previous experience in the insurance industry
- Strong knowledge of insurance products and policies
- Experience with system tools and software
- Strong problem-solving and critical thinking skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Skills and Competencies
* Customer Service Aptitude
- Reliability
- Empathy
- Critical Thinking
- Professional customer service skills
- Basic conflict resolution skills
- Effective verbal and written communication
- Active listening skills
- Demonstrated ability to multitask
- Ability to navigate system tools to search for answers and information
- Demonstrated ability to utilize computer systems/data systems
- Ability to solve complex situations with limited information
- Questioning and deductive reasoning skills
- Able to work in teams or independently
Benefits
* Pay: $15- $19/H
- Expected hours: No less than 40 per week
- 401(k)
- 401(k) matching
- Dental Insurance
- Disability insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
- Bonus Opportunities
Work Environment
* Remote work environment
- Quiet and distraction-free work environment during working and training hours
- Must have a reliable internet connection with a minimum speed of 5 Mbps download and 5 Mbps upload
Career Growth Opportunities
* arenaflex is committed to investing in our agents and helping them to achieve a career in insurance
- Opportunities for career growth and advancement within the company
- Ongoing training and development to improve customer service skills and knowledge of insurance products
About arenaflex's Culture
* arenaflex is a global leader in the customer experience (CX) industry
- We're committed to providing exceptional service to our clients and their customers
- We're a team of passionate and dedicated professionals who are committed to delivering outstanding customer experiences
- We value diversity, equity, and inclusion in the workplace
- We're committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees
Military Friendly
* arenaflex is a 2023 Military Friendly Employer
- We're proud partners of Military One Source, Military Spouse -Employment Partnership, and other veterans organizations
- We recognize the commitment it takes to serve our country and value the unique skills and experience veterans bring to the workforce
EEO
* arenaflex is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law.
How to Apply
If you're passionate about delivering outstanding customer service and have a strong desire to grow your career in the insurance industry, we encourage you to apply. Please visit our website at [www.arenaflex.com](http://www.arenaflex.com) to learn more about our company and our job openings. Apply for this job