Experienced Evening Customer Care Associate - Full Time (10% Rate Differential)
Are you a customer service enthusiast with a passion for making a difference in people's lives? Do you thrive in a dynamic environment where no two calls are ever the same? Look no further! arenaflex, a leading provider of health advocacy, navigation, well-being, and integrated benefits programs, is seeking an experienced Evening Customer Care Associate to join our award-winning team.
About arenaflex
arenaflex is the nation's leading provider of health advocacy, navigation, well-being, and integrated benefits programs. For 20 years, we have provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness, or behavioral health need.
Our Culture
At arenaflex, we value diversity, respect, and inclusivity. We believe in creating a work environment that is supportive, friendly, and empowering. Our employees are our greatest asset, and we invest in their growth and development through comprehensive training programs, mentorship, and opportunities for advancement. We are committed to making a positive impact on the lives of our members and the communities we serve.
Job Summary
As an Evening Customer Care Associate, you will play a critical role in providing guidance, direction, and support to our valued members as they navigate the healthcare system. You will be responsible for answering a variety of incoming calls, building rapport with callers, verifying demographics, and determining the best resolution to assist the member based on their needs or requests. You will also connect members to appropriate areas both internally and externally, manage tasks with timely follow-up, and perform other duties and projects as assigned by management.
Key Responsibilities
* Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries
- Build rapport with callers using a friendly, courteous, and professional manner
- Verify/Collect demographics and update systems as necessary
- Determine and execute the best resolution to assist the member based on their needs or requests
- Connect members to appropriate area(s) both internally and externally
- Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers, and other vendors
- Perform other duties and projects as assigned by management
Requirements
* High School Degree or GED required
- Associate's degree with major coursework in business administration, liberal arts, public health, healthcare management, or a related field preferred
- Customer Service experience preferred
- Strong Communication skills
- Problem-solving/issue resolution
- Multitasking skills
Benefits
* Comprehensive new-employee training program to help you develop the knowledge and skills you need to succeed in your role
- Robust Medical coverage, as well as Dental & Vision benefits
- Tuition assistance
- 401(k) savings plan with company match
- Paid time off (PTO)
- Paid holidays
- Employee Assistance Programs and Wellness Programs
- Opportunity to grow your career and advance within the company
Work Environment
* Work from home as a full-time Evening Customer Care Associate
- Flexible scheduling to accommodate your needs
- Collaborative and supportive team environment
- Opportunities for professional growth and development
Pay Rate
* Hourly rate starting at $16.00
- 10% rate differential for full-time employees
How to Apply
If you are a motivated and customer-focused individual who is passionate about making a difference in people's lives, we encourage you to apply for this exciting opportunity. Please visit our website at [insert link] to learn more about arenaflex and our culture. You can also apply directly through our website by clicking on the "Apply Job" button.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer that does not discriminate on the basis of race, color, sex, age, religion, national origin, citizenship status, military service and veteran status, physical or mental disability, or any other factor not related to job requirements. We respect and value diversity, and are committed to the principles of Equal Employment Opportunity.
VEVRAA Federal Contractor
arenaflex is a VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c) Apply for this job