Experienced Seasonal Customer Service Agent – Remote Orkin Contact Center

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy helping people? If so, we invite you to join our dynamic team at arenaflex, a leading provider of pest control services with a rich history of innovation and customer satisfaction. As a Seasonal Customer Service Agent at arenaflex, you will play a vital role in supporting our field offices and customers alike. You will be part of a talented team that values safety, professionalism, empathy, integrity, and innovation in pursuit of our mission to deliver the peace of mind only an arenaflex Pro can provide.

About arenaflex

arenaflex is a global residential and business service provider with a legacy of excellence spanning over 125 years. Founded in 1901, we have consistently demonstrated our commitment to delivering top-notch protection and exceptional customer experiences. Our award-winning training programs ensure that our team members possess the skills and knowledge necessary to excel in their roles.

Job Summary

We are seeking highly motivated and customer-focused individuals to join our remote Orkin Contact Center as Seasonal Customer Service Agents. As a key member of our team, you will be responsible for providing best-in-class service to our customers, identifying opportunities for cross-selling and up-selling, and assisting customers with remedies to retain business. If you possess excellent interpersonal and communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply.

Responsibilities

As a Seasonal Customer Service Agent at arenaflex, your key responsibilities will include:

• Working remotely from your home office, equipped with the necessary computer and equipment to ensure success in this role
• Supporting our field's peak season, which starts building around February
• Managing the customer relationship to ensure best-in-class service
• Identifying opportunities for cross-selling and up-selling
• Assisting customers by offering remedies to retain business
• Utilizing gamification tools to measure performance and increase engagement virtually
• Working a variety of schedules, including nights, weekends, and holidays
• Participating in a four-week quality training program, which will equip you with the skills and knowledge necessary to succeed in this role

What We Offer

As a Seasonal Customer Service Agent at arenaflex, you can expect:

• A competitive hourly rate of $16.73, plus 3% sales commission
• A comprehensive benefits package, including a 401(k) plan with company match and an employee stock purchase plan
• Opportunities for career growth and advancement, including the potential for regular, full-time employment based on business needs
• A fun and collaborative work environment with strong management
• A chance to make a positive impact on our customers' lives and contribute to the success of our organization

Why Join arenaflex?

* We are a financially stable and growing company, with consecutive years of improved earnings and over 2 million customers worldwide

• We are a subsidiary of Rollins, Inc. (NYSE: ROL), headquartered in Atlanta, GA
• We offer a high-energy, fun, and collaborative work environment with strong management
• We are committed to delivering exceptional customer experiences and making a positive impact on our customers' lives

Qualifications

To be considered for this role, you must:

• Possess a high school diploma or equivalent
• Have 1-2 years of customer service experience within or outside a call center
• Complete a Culture Index assessment
• Verify your internet speed and ability to pass a computer assessment
• Pass a background and drug screen
• Meet the work-from-home requirements, including a private/semiprivate home-office space free of distractions and background noise, a workspace with adequate furnishings and lighting, and a minimum of 50 mbps download/20 mbps upload or higher, high-speed internet connection with the ability to hard wire directly to a modem

Essential Skills and Competencies

To succeed in this role, you will need:

• Excellent interpersonal and communication skills
• Strong computer skills in various software and web-based applications
• Proficiency in Microsoft Office
• Comfortable working in a high-volume role
• Excellent customer service soft skills, including empathy
• Ability to prioritize tasks and manage time efficiently

Career Growth Opportunities and Learning Benefits

As a Seasonal Customer Service Agent at arenaflex, you will have the opportunity to:

• Develop your skills and knowledge through our comprehensive training program
• Participate in ongoing training and development opportunities to enhance your performance and career growth
• Collaborate with a talented team of professionals who share your passion for delivering exceptional customer experiences
• Contribute to the success of our organization and make a positive impact on our customers' lives

Work Environment and Company Culture

At arenaflex, we value:

• Safety: We prioritize the safety of our customers, employees, and the communities we serve.
• Professionalism: We strive to deliver exceptional customer experiences and maintain the highest standards of professionalism in all aspects of our business.
• Empathy: We understand the importance of empathy in building strong relationships with our customers and colleagues.
• Integrity: We operate with integrity, honesty, and transparency in all our interactions.
• Innovation: We encourage innovation and creativity in our approach to delivering exceptional customer experiences.

Compensation, Perks, and Benefits

As a Seasonal Customer Service Agent at arenaflex, you can expect:

• A competitive hourly rate of $16.73, plus 3% sales commission
• A comprehensive benefits package, including a 401(k) plan with company match and an employee stock purchase plan
• Opportunities for career growth and advancement, including the potential for regular, full-time employment based on business needs
• A fun and collaborative work environment with strong management
• A chance to make a positive impact on our customers' lives and contribute to the success of our organization

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for the Seasonal Customer Service Agent role at arenaflex. As a key member of our team, you will have the opportunity to develop your skills and knowledge, contribute to the success of our organization, and make a positive impact on our customers' lives. Apply now and join the arenaflex team! Apply for this job