Experienced Project Manager/Customer Success Specialist (Math) – Baltimore City Public Schools Partnership

At arenaflex, we're passionate about empowering educators and learners with innovative solutions that make a meaningful impact. As a seasoned Project Manager/Customer Success Specialist, you'll play a vital role in shaping the future of math education in Baltimore City Public Schools. Join our team and be part of a dynamic organization that's dedicated to delivering exceptional results and making a difference in the lives of students and educators.

About arenaflex

arenaflex is a leading provider of innovative education solutions, with a rich history of research and analytics that informs our products and services. Our mission is to empower educators with the tools and support they need to help students achieve mastery and succeed in math. With a strong focus on customer success, we're committed to building long-term relationships with our clients and delivering exceptional results.

About the Role

As a Project Manager/Customer Success Specialist, you'll be responsible for developing and maintaining relationships with Baltimore City Public Schools, ensuring a successful implementation of our math solutions, and providing ongoing support to educators and administrators. This is a unique opportunity to make a meaningful impact on the lives of students and educators, and to be part of a dynamic team that's shaping the future of education.

Key Responsibilities

* Develop a relationship with and serve as the primary liaison between the arenaflex Math Solutions team and Baltimore City Public Schools

• Collaborate with school and district leaders to develop an ongoing implementation plan, including curriculum alignment, scope and sequence documents, classroom procedures, usage expectations, and timelines
• Ensure a coordinated and timely launch and full-year implementation across all networks and schools within Baltimore City
• Consult with the district regularly to execute the detailed implementation plan
• Provide professional learning support onsite and online, including workshops, classroom modeling, and individual action-based consulting sessions for teachers, school administrators, and district personnel
• Monitor program usage by analyzing program data, synthesizing findings, and coordinating with users to adjust classroom practices
• Coordinate district-wide initiatives, build internal district capacity, and scale for student growth
• Communicate regularly with school and district leadership to identify barriers to implementation, provide suggestions to resolve challenges, and respond promptly to all stakeholders' needs
• Collaborate and coordinate support services with the core sales rep
• Organize and facilitate high-level leadership meetings to review data and support implementation with fidelity
• Act as the point of contact for all customer support, including the planning and delivery of professional learning services and managing deliverables
• Collaborate closely with Scheduling Coordinators in securing and scheduling customer appointments

Requirements

* 5+ years' experience in K-12 math education, with an understanding of standards mastery, personalized learning, blended learning, data-driven instruction, and professional/consulting experience

• Experience serving as a building or district level math coach is highly desired
• Bachelor's Degree required (Advanced degree in education, math, or educational technology preferred)
• Ability and willingness to work within district offices, school buildings, and classrooms 3-4 days a week
• Extraordinary desire to learn and innate drive to help others
• Exceptional written and oral communication skills
• Strong presentation skills and ability to interact with employees and customers of varying levels, personalities, and abilities
• Familiarity with major operating systems, browsers, Zoom, Microsoft Office suite, and internet concepts is a requirement
• Ability to develop a tracking and reporting process to communicate weekly with Baltimore City math leadership and arenaflex territory leadership
• Motivation to continually reflect, improve, and grow

What We Offer

* Competitive annual salary range of $55,000 - $90,000, prorated based on 11 working months and paid over 12 months

• Annual bonus plan as part of the compensation package
• Full range of medical and/or other benefits, depending on the position offered
• Opportunity to work with a dynamic team that's shaping the future of education
• Professional development and growth opportunities
• Collaborative and supportive work environment

Work Environment and Culture

arenaflex is a dynamic and innovative organization that's committed to making a meaningful impact in the lives of students and educators. Our team is passionate about delivering exceptional results and building long-term relationships with our clients. We're looking for someone who shares our values and is committed to excellence in all aspects of their work.

How to Apply

If you're a motivated and experienced professional who's passionate about making a difference in the lives of students and educators, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Equal Opportunity Employer

arenaflex is an equal opportunity employer and is committed to celebrating and supporting the differences that make us each unique. We will not discriminate based on a person's gender, gender identity or expression, nationality, color, race, ethnicity, religion, sexual orientation, disability, appearance, or veteran status. We are proud to be an equal opportunity and affirmative action employer, and we will also provide reasonable accommodation to qualified individuals with disabilities. Apply for this job