Customer Experience Associate I, Healthcare (Must Reside in CA)
At arenaflex, we're dedicated to delivering exceptional healthcare experiences that transform lives. As a Customer Experience Associate I, Healthcare, you'll play a vital role in supporting our members and providers, ensuring seamless care and service. If you're passionate about delivering outstanding customer experiences and thrive in a dynamic, fast-paced environment, we invite you to join our team.
About arenaflex
arenaflex is a leading healthcare organization that's committed to improving the lives of our members and providers. With a strong focus on innovation, quality, and compassion, we're shaping the future of healthcare. Our team is comprised of dedicated professionals who share a common goal: to provide exceptional care and service that exceeds expectations.
Job Summary
As a Customer Experience Associate I, Healthcare, you'll be the face of arenaflex, providing top-notch service to our members and providers. You'll be responsible for handling incoming and outgoing calls, researching medical information, and facilitating care and service. Your exceptional communication skills, attention to detail, and ability to multitask will make you an invaluable asset to our team.
Key Responsibilities
* Handle incoming and outgoing calls related to healthcare benefits, resolving callers' needs on the first call whenever possible
- Research and articulate medical information regarding various services, including claims, member eligibility, benefits, EAP services, claim status, and authorization inquiries
- Maintain confidentiality and Protected Health Information (PHI) while communicating with callers
- Meet key performance indicators and service standards, demonstrating compassion and empathy towards members and providers
- Identify and respond to crisis calls with appropriate resources
- Facilitate routine referrals and triage decisions that don't require clinical judgment
- Comprehensively assemble and enter patient information into the appropriate delivery system
- Demonstrate flexibility in job duties and schedule to aid in better serving members and helping arenaflex achieve its business and operational goals
- Support team members and participate in activities to build a high-performance team
- Assume full responsibility for self-development and career progression, proactively seeking and participating in ongoing training sessions
- Stay abreast of operational changes, updating self to ensure accuracy
- Assist efforts to continuously improve by identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies
- Navigate arenaflex's systems, document customers' comments/information, and forward required information
- Read and retain information disseminated through multiple resources, ensuring calls are addressed accurately and appropriately per account information
Essential Qualifications
* 1-2 years of customer service experience
- Ability to talk and type simultaneously with attention to detail
- Flexibility in scheduling and comfort with change in a dynamic customer service environment
- Proficiency with keyboard functions and navigation between multiple computer applications
- Ability to meet monthly individual call center metrics
- Agreement to recording and evaluations for training and compliance
Preferred Qualifications
* 2+ years of customer service experience in a call center or healthcare setting
- Associate's or Bachelor's degree in a related field
- Experience with healthcare-related software and systems
Skills and Competencies
* Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving and critical thinking skills
- Ability to work in a fast-paced, dynamic environment
- Flexibility and adaptability in a changing customer service environment
- Proficiency with keyboard functions and navigation between multiple computer applications
- Ability to maintain confidentiality and handle sensitive information
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping you grow and develop your skills. As a Customer Experience Associate I, Healthcare, you'll have access to:
- Ongoing training and development opportunities to enhance your skills and knowledge
- Mentorship and coaching from experienced team members
- Opportunities for career advancement and professional growth
- A comprehensive benefits package, including health, life, and voluntary benefits
- A competitive salary range, with opportunities for short-term incentives and bonuses
Work Environment and Company Culture
arenaflex is a tobacco-free workplace that values diversity, equity, and inclusion. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. As a Customer Experience Associate I, Healthcare, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences.
Compensation and Benefits
arenaflex offers a competitive salary range, with a minimum of $31,175 and a maximum of $46,765. This position may be eligible for short-term incentives and a comprehensive benefits package, including health, life, and voluntary benefits. arenaflex is an Equal Opportunity Employer and a Tobacco-free workplace.
How to Apply
If you're passionate about delivering exceptional customer experiences and thrive in a dynamic, fast-paced environment, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and a Tobacco-free workplace. We're committed to creating a work environment that's inclusive, respectful, and supportive of all employees. EOE/M/F/Vet/Disabled. Apply for this job