Experienced Customer Support Representative – Community-Focused Banking at arenaflex *Voted Best Places to Work 2024*

Join arenaflex, a community-focused bank that values integrity, accountability, and lifelong learning, as we continue to grow and thrive in the ever-changing financial landscape. At arenaflex, we're committed to delivering exceptional service to our customers through various communication channels. As a Customer Support Representative, you'll play a crucial role in addressing customer inquiries, providing guidance on banking products and services, and ensuring compliance with operational policies and regulations. If you're a motivated and customer-centric individual seeking unlimited career growth and development opportunities, we want to hear from you!

About arenaflex

arenaflex is a community-focused bank that has been serving our customers for years. We're proud to have been voted one of the Best Places to Work in 2024, and we're committed to maintaining a positive and inclusive work environment. Our team is dedicated to delivering exceptional service to our customers, and we're always looking for talented individuals to join our team.

Responsibilities

As a Customer Support Representative at arenaflex, you'll be responsible for:

• Evaluating and responding timely to a wide variety of customer issues via phone call, chat, or email.
• Providing expertise and guidance to customers while educating them on products, services, and technology.
• Answering inquiries from customers regarding products, procedures, regulations, and fees.
• Completing all account maintenance issues in a timely manner.
• Processing customer video banking machine transactions accurately and efficiently while providing high-level customer service.
• Handling all phases of teller transactions including checking, savings, and loans within designated limits.
• Examining and ensuring validity of all requested transactions/interactions.
• Developing and maintaining a strong working knowledge of all bank products and services.
• Developing and maintaining a strong technical knowledge of the core banking system.
• Verifying endorsements as required by teller operational policies.
• Reporting suspicious activity through proper channels.
• Adhering to and applying all operational policies and procedures, complying with all Federal and State regulations.
• Generating new business to assist in meeting profitability goals.

Requirements

To be successful in this role, you'll need:

• A High School Diploma or equivalent required; Associate's degree in Business Administration or related field preferred.
• 1 year of previous experience in retail sales or customer service required; 1 year of experience in a financial institution preferred.
• Ability to maintain a professional image and handle stressful situations calmly.
• Excellent hand-eye coordination and ability to multi-task using multiple software systems and monitors.
• Strong interpersonal communication skills and exceptional verbal and written communication skills.
• Highly organized and detail-oriented with strong listening skills.
• Advanced computer skills, including experience with Microsoft Office Suite and data entry.

Nice-to-haves

* Experience in retail sales or customer service with a financial institution.

• Familiarity with banking products and services.
• Experience with core banking systems.

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Affordable Medical/Vision/Dental Coverage
• Flexible Dependent Care Account
• Health Savings Account (with employer contributions)
• Prescription Drug Plan
• Employee Wellness Initiatives (physical/mental/financial)
• Health Management Reimbursement Program
• Short Term/Long Term Disability
• Life Insurance
• Tuition Reimbursement
• Competitive Pay and Bonus Program
• 401k (with employer match)
• Generous Paid Time Off including 10 1/2 holidays.

Why Join arenaflex?

At arenaflex, we're committed to providing our employees with the tools and resources they need to succeed.

We offer

• Unlimited career growth and development opportunities
• A positive and inclusive work environment
• Comprehensive benefits package
• Competitive pay and bonus program
• Generous paid time off
• Opportunities for professional growth and development

How to Apply

If you're a motivated and customer-centric individual seeking a new challenge, we want to hear from you! Apply now to join our team as a Customer Support Representative at arenaflex. Apply for this job