Experienced Provider Customer Service Call and Chat Representative – Remote in Houston, TX

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed the expectations of our healthcare providers. As a Provider Customer Service Call and Chat Representative, you'll play a vital role in supporting our providers by addressing their inquiries related to benefits, eligibility, billing, clinical authorizations, and behavioral health. This is a unique opportunity to join a dynamic team that's passionate about making a difference in the lives of our customers.

About arenaflex

arenaflex is a leading healthcare company that's committed to improving the lives of our customers. We're a team of dedicated professionals who are passionate about delivering exceptional customer experiences. Our mission is to provide innovative solutions that meet the evolving needs of our customers, and we're always looking for talented individuals who share our vision.

Responsibilities

As a Provider Customer Service Call and Chat Representative, you'll be responsible for:

• Serving as the advocate for providers by demonstrating accountability and ownership to resolve issues.
• Serving providers in a multi-channel environment, including call and concurrent chat as required.
• Quickly and appropriately triaging contacts from healthcare professionals, including physician offices, clinics, and billing offices.
• Seeking to understand and identify the needs of the provider, answering questions and resolving issues related to benefits and eligibility, billing and payments, clinical authorizations, explanation of benefits, and behavioral health.
• Researching and dissecting complex prior authorization and claim issues, taking appropriate steps to resolve identified issues to avoid repeat calls/messages, escalations, and provider dissatisfaction.
• Collaborating effectively with multiple internal partners to ensure issues are resolved and thoroughly communicated to providers in a timely manner.
• Utilizing strong multi-tasking skills to effectively and efficiently navigate more than 30 systems to extract necessary information to resolve and avoid issues across multiple lines of business, provider types, and call types.
• Influencing providers to utilize self-service digital tools, assisting with navigation questions and selling the benefits of the tool, including aiding in faster resolution.

Requirements

To be successful in this role, you'll need:

• A High School Diploma / GED or equivalent work experience.
• Must be 18 years of age or older.
• 1+ years of customer service experience with analyzing and solving customer's concerns.
• Experience with computer and Windows PC applications, including the ability to navigate and learn new and complex computer system applications.
• The ability to type at a speed of greater than or equal to 35-40+ WPM (words per minute) with an accuracy of 90%.
• The ability to work any full-time (40 hours/week) shift between the hours of 10:35 AM - 7:05 PM CST from Monday - Friday.

Nice-to-haves

* Experience in a related environment, such as an office, call center, customer service, etc., using phones and computers as the primary job tools.

• Prior healthcare experience and knowledge of healthcare terminology.

Benefits

As a Provider Customer Service Call and Chat Representative at arenaflex, you'll enjoy:

• 10 weeks of paid training to ensure your success in the role.
• Flexibility to work remotely if located within a 60-mile commutable distance of Houston, TX.

What We Offer

At arenaflex, we're committed to providing a supportive and inclusive work environment that allows our employees to thrive. We offer a range of benefits, including:

• Competitive salary and benefits package.
• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Flexible work arrangements, including remote work options.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Join our team at arenaflex

We're a team of dedicated professionals who are passionate about making a difference in the lives of our customers. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Apply for this job