Experienced Bilingual French/English Customer Care Representative - Remote USA in Knoxville, Tennessee

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a leader in the payments industry, we provide end-to-end payment processing solutions and services to over one million merchants worldwide. Our team is dedicated to creating a diverse and inclusive workforce, and we're looking for talented individuals like you to join our ranks.

Job Summary:

We're seeking an experienced Bilingual French/English Customer Care Representative to join our remote team in Knoxville, Tennessee. As a key member of our customer service team, you'll be responsible for providing high-quality support to our clients, resolving their inquiries and issues in a timely and professional manner. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Respond to telephone inquiries, requests, and problems from clients in a timely and professional manner

• Research, analyze, and provide solutions that meet the client's needs
• Resolve customer inquiries and problems on first contact
• Provide clients with account information and resolve or refer billing disputes
• Correct payment errors and revise fee and finance charges as appropriate
• Perform account maintenance tasks, including taking card, check, or other orders
• Act on lost or stolen cards/checks and research customer problems that could not be resolved during the initial contact
• Collaborate with internal teams to resolve complex issues and improve customer satisfaction
• Stay up-to-date with product knowledge and industry trends to provide expert advice to clients

Essential Qualifications:

* Bilingual French/English language proficiency (written and verbal)

• 2+ years of experience in customer service, preferably in a call center environment
• Strong problem-solving and negotiation skills
• Ability to handle difficult customer calls and resolve issues in a professional manner
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Ability to identify and resolve/escalate problems
• Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Preferred Qualifications:

* Good knowledge of concepts, practices, policies, and procedures of banking products and services

• Experience working in a remote or virtual environment
• Familiarity with payment processing solutions and services
• Strong analytical and critical thinking skills
• Ability to work in a fast-paced environment and adapt to changing priorities

Skills and Competencies:

* Excellent communication and interpersonal skills

• Strong problem-solving and negotiation skills
• Ability to work in a team environment and collaborate with internal teams
• Strong analytical and critical thinking skills
• Ability to adapt to changing priorities and work in a fast-paced environment
• Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
• Ability to identify and resolve/escalate problems

Career Growth Opportunities and Learning Benefits:

At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:

• On-the-job training and coaching
• Ongoing training and development programs
• Opportunities for career advancement and professional growth
• Access to industry-leading tools and technologies
• Collaborative and supportive work environment

Work Environment and Company Culture:

We're proud of our inclusive and diverse work environment, where everyone is valued and respected. Our company culture is built on the following values:

• Customer focus: We're committed to delivering exceptional customer experiences that exceed our clients' expectations.
• Collaboration: We work together as a team to achieve our goals and support each other in our roles.
• Innovation: We're always looking for new and better ways to do things, and we encourage creativity and innovation in everything we do.
• Integrity: We're committed to doing the right thing, even when it's difficult, and we hold ourselves to the highest standards of ethics and integrity.

Compensation, Perks, and Benefits:

We offer a comprehensive benefits package, including:

• Competitive salary range: $20.00 - $22.00 per hour
• Comprehensive health insurance, including medical, dental, and vision coverage
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal.

Equal Employment Opportunity:

arenaflex is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors. Applicants can learn more about the company's status as an equal opportunity employer by viewing the federal KNOW YOUR RIGHTS poster.

E-Verify:

arenaflex participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. Apply for this job