Lead, Customer Success (Strategic Operations) at arenaflex

Join arenaflex, a pioneering health-tech company revolutionizing the US healthcare system, as a Lead, Customer Success (Strategic Operations). As a key member of our Customer Success Team, you will play a vital role in driving strategy and performance across our customers, including health plans, major health systems, and other risk-bearing entities.

About arenaflex

arenaflex is a US-based health-tech company backed by top venture capital firms, including General Atlantic, Point72, and Primary Venture Partners. Our platform combines technology, people, and analytics to support primary care providers in delivering high-quality patient care. By leveraging real-time patient information, activating practice staff, and empowering providers with incentives, we help reduce healthcare costs while improving patient outcomes.

The Challenge

Historically, the US healthcare system has relied on a fee-for-service reimbursement system, where providers are paid based on the quantity of patient visits and procedures rather than the quality of health outcomes. arenaflex is changing this paradigm by helping primary care providers put patient health first. Our platform has shown that we can make a real difference for physician practices and their patients.

The Opportunity

As a Lead, Customer Success (Strategic Operations) at arenaflex, you will have the opportunity to work with a talented team of professionals who share your passion for transforming the healthcare industry. You will be responsible for driving end-to-end customer relationship management, including defining and owning the overall customer success strategy, driving end-to-end customer performance, and partnering with our growth team on upsell and renewal strategy.

Key Responsibilities

* Define and own the overall Customer Success strategy for your customers, including analyzing and monitoring trends in data to ensure we are on track to hit key performance metrics.

• Drive end-to-end customer performance by proactively identifying and mitigating risks while spotting and leveraging opportunities for account expansion and increased customer outcomes.
• Partner with our growth team on upsell and renewal strategy, working to strategically expand customer accounts where it makes sense for our business.
• Manage external and internal stakeholders, building trusted relationships with varying seniority levels and deploying effective storytelling and prioritization as needed.
• Flex your data and analytics chops on a regular basis, using data to understand how your customers are performing, which levers you may need to pull to drive more ROI, and accurately communicating how arenaflex is contributing to customer goals.

Essential Qualifications

* At least 4 years of previous work experience in a customer-facing role, with a preference for candidates who have worked in healthcare and have worked with customers under long-term (one year or more) contracts.

• Prior experience working with Value-Based Care (VBC), Risk Adjustment, or Quality programs.
• Skilled at customer management and able to build relationships as a trusted and respected thought-partner.
• Able to challenge the customer's thinking through insights and analysis and use data to demonstrate ROI.
• Experienced in prioritization and project management.
• Exceptional communicator, able to crisply articulate problems and solutions even when operating under uncertainty.
• Ability to balance multiple priorities, communicate roadblocks, and work effectively within a small and nimble team.

Preferred Qualifications

* Experience working with health plans, major health systems, or other risk-bearing entities.

• Familiarity with arenaflex's platform and technology.
• Strong understanding of the healthcare industry and its challenges.

What We Offer

* Competitive salary range of $120,000 - $140,000, with an annual performance-based bonus and equity grant.

• Comprehensive benefits package, including medical, dental, and vision benefits, unlimited PTO, universal paid family leave, and a monthly wellness stipend.
• Career development opportunities, including manager training, coaching, and an internal mobility program.
• A broad calendar of company-sponsored social events for our in-office and remote employees.
• A diverse and inclusive work environment, with a commitment to equal opportunity employment and a culture that values different identities, cultures, and life experiences.

How to Apply

If you are a motivated and experienced professional looking to join a dynamic team that is transforming the healthcare industry, please apply to this role. We look forward to hearing from you! Apply Job! Apply for this job