Experienced Full Stack Project Manager – Customer Portal Development and Community Growth
At arenaflex, we're on a mission to revolutionize the way our customers interact with each other and our platform. We're seeking a highly skilled and innovative Project Manager to lead the design, launch, and growth of our new community platform from scratch. This is an exceptional opportunity to own the full lifecycle of the platform, strategize, build, and scale an online community that fosters authentic connections among members.
About arenaflex
arenaflex is a leading provider of innovative solutions for cybersecurity and asset management. With a strong focus on customer satisfaction and community building, we're committed to creating a platform that empowers our customers to control complexity, mitigate threats, and navigate risk. Our solutions are designed to be user-friendly, scalable, and adaptable to the ever-changing needs of our customers.
About the Role
As a Project Manager at arenaflex, you'll be responsible for leading the design, development, and rollout of our community platform project. You'll collaborate with internal teams and external vendors to ensure the successful launch and growth of the platform. Your key responsibilities will include:
Platform Strategy & Launch:
+ Lead the design, development, and rollout of the arenaflex community platform project. + Define and implement community guidelines, onboarding flows, and user engagement features. + Build foundational processes for content moderation, user management, and feedback collection.
Community Building & Engagement:
+ Attract the first wave of users through campaigns, partnerships, and direct outreach. + Foster relationships among members by initiating discussions, organizing virtual events, and incentivizing participation. + Build programs like ambassador initiatives or user recognition features to sustain long-term engagement.
Content Creation & Management:
+ Create and curate high-value content to drive discussions, share updates, and amplify user-generated content. + Collaborate with internal teams to align community initiatives with broader arenaflex goals.
Insights & Feedback:
+ Act as the primary voice of the community, gathering actionable feedback to improve the arenaflex platform and user experience. + Report on KPIs such as user growth, engagement, and satisfaction, and use insights to refine strategies.
Governance & Safety:
+ Ensure the arenaflex platform remains a safe, inclusive, and respectful space by enforcing guidelines and implementing necessary tools for moderation.
About You
To succeed in this role, you'll need:
- 3+ years of experience in community management projects, including launching or scaling a platform from scratch.
- Proven success in building and growing online communities with measurable outcomes (e.g., increasing user engagement by specific metrics).
- Strong project management skills to oversee end-to-end platform development.
- Exceptional communication and storytelling skills to engage diverse audiences.
- Proficiency with community management tools (e.g., Zendesk, Circle, Discourse) and analytics platforms.
- A data-driven mindset, with the ability to measure and improve arenaflex community KPIs.
Skills & Competencies
To excel in this role, you'll need to possess:
- Strong project management skills to oversee end-to-end platform development.
- Exceptional communication and storytelling skills to engage diverse audiences.
- Proficiency with community management tools (e.g., Zendesk, Circle, Discourse) and analytics platforms.
- A data-driven mindset, with the ability to measure and improve arenaflex community KPIs.
- Entrepreneurial spirit with a passion for building something new.
- Highly empathetic, fostering a welcoming environment for all members.
- Collaborative and adaptable, thriving in fast-paced, cross-functional teams.
Our Culture & Benefits
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering.
We offer
- Remote-first culture: We have offices in New York, Tel Aviv, Austin, São Paulo, and Washington DC, but the majority of our employees work from home across the US and internationally.
- Great people: Our people aren't just great professionals, they're great people. We're all here to support each other, ready to help and do what's best for the entire company.
- A focus on career growth: We love seeing our people grow into new roles and work hard to ensure everyone sees and can realize a long-term career path here at arenaflex. We offer ongoing growth opportunities, including mentorship programs, a learning and development stipend, and company-wide courses.
- Next-level benefits: 100% coverage of 2 different tiers of employee healthcare premiums. Dental, vision, and 401k match.
- Top-notch family leave options: 17 weeks of parental leave for primary caregivers and 8 weeks for secondary caregivers. Additional time off for important life events like marriage, birth of a grandchild, and more!
- We give back: Corporate social responsibility partnerships, employee giving opportunities, and volunteer time off.
- Competitive compensation: Market rate salaries, bonuses, or commissions. Stock options for all full-time employees with equity refresh opportunities.
- DEI focused: Highly supported Employee Resource Groups (ERG). Executive-level diversity and inclusion goals. Training, events, and mentorship options.
Compensation & Benefits
arenaflex is committed to fair and equitable compensation packages. A candidate's salary will be based on qualifications and relevant experience. In addition to a competitive salary, our packages include stock options, attractive benefits, and an annual bonus. The annual salary range for this role is $112,000 - $130,000 USD.
How to Apply
If you're passionate about building and growing online communities, and you're looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job