Experienced Quota Analyst II – Customer Service Operations
At arenaflex, we're revolutionizing the way people connect and communicate by delivering ultra-fast, reliable internet to consumers and small businesses across the U.S. As a premier internet solutions provider, we're committed to making arenaflex the most helpful internet service provider, ensuring our customers Internet better every day. We're seeking an experienced Quota Analyst II to join our team, working closely with Dispatch Planners/Managers and Field Leadership to ensure dispatch intervals are within scope and appointments are met daily.
About the Role
As a Quota Analyst II, you'll play a critical role in creating and maintaining technicians' schedules and capacity for field service demand work. You'll be responsible for one to four states, 40 to 80 buckets, approximately 350 technicians, or equal to about 1/6th of the arenaflex footprint. Your work will directly contribute to making arenaflex the most efficient and effective internet service provider in the industry.
Key Responsibilities
* Monitor capacity reports and dashboards, adjust capacity to account for higher demand in any markets
- Maintain technician schedules, including working time, non-working days, and reoccurring activities
- Alert and collaborate with field leadership on solutions to add capacity in areas of high demand
- Coordinate travel for technicians between donor and recipient markets
- Monitor capacity solutions to ensure a return on investment and budget expectations are met
- Work with routing planners and field managers to balance strategic needs of low intervals with tactical needs of met appointments
- Collaborate with sales and marketing to ensure enough field capacity is available for forecasted demand
- Build daily/weekly reports as needed on a rotating basis
Do You Have?
* Proficient in problem-solving
- Proficient in field service systems
- Knowledge of inbound dispatch systems
- Good oral and written communication skills
- Good organizational skills
- Ability to multi-task
- Innovative and highly motivated
- Ability to prioritize work
- Ability to perform in fast-paced environment
- Ability to work in a group to reach common goal
- Ability to adapt to process improvements and changes
- Knowledge of basic grammar rules and business math
- Basic PC knowledge and keyboarding skills
- Positive, outgoing attitude
Minimum Requirements
* College degree and 2-4 years professional level experience; or 6+ years professional level related experience; or an equivalent combination of education and professional level related experience required.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Quota Analyst II, you'll have access to:
- Ongoing training and development opportunities
- Mentorship from experienced professionals
- Opportunities for advancement and career growth
- A collaborative and supportive work environment
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced work environment that values innovation, teamwork, and customer satisfaction. Our company culture is built on the principles of:
- Collaboration and teamwork
- Innovation and creativity
- Customer focus and satisfaction
- Continuous learning and development
- Diversity and inclusion
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including:
- Starting compensation range: $50,000 to $64,300
- Comprehensive benefits package, including medical, dental, vision insurance plans
- 401K plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
- Identity Theft, Legal, Auto & Home and Pet Insurance
- Opportunities for career growth and advancement
Physical Tasks and Audio Visual Needs
As a Quota Analyst II, you'll spend most of your time sitting and working on a computer. However, you may be required to:
- Stand occasionally (0-33%)
- Walk occasionally (0-33%)
- Sit and stationary continuously (67-100%)
- Bend occasionally (0-33%)
- Crouch occasionally (0-33%)
- Carry occasionally (0-33%)
- Reach occasionally (0-33%)
- Lift and lower occasionally (0-33%)
- Perform repetitive hand actions with medium dexterity continuously (67-100%)
- Fine manipulate frequently (34-66%)
Equipment Used in Job Performance
As a Quota Analyst II, you'll use a variety of equipment, including:
- Computer
- Printer
- Fax
- Telephone
- Basic office supplies
- Copier
How to Apply
If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer. We celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, gender identity, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Notice to Non-U.S. Citizens
arenaflex, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide arenaflex with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or arenaflex's network. If you are not a U.S. citizen, please notify your recruiter or email [email protected] as soon as possible for information on arenaflex's foreign personnel disclosure and approval requirements. Apply for this job