Experienced Chat Sales and Support Representative – Web Security and Customer Support

At arenaflex, the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you'll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you'll be working remotely from your home and may occasionally visit an arenaflex office to meet with your team for events or meetings. Your hiring manager can share more about this role's hybrid or remote designation. This position is not eligible to be performed in Alaska, Mississippi, North Dakota, or the Virgin Islands. arenaflex is not currently considering candidates for this role in California, Seattle, or NYC.

Join Our Team...

Our Sales Representatives are the front line, first line sales responders. Although we are responsible for sales and it is in our title, we wear several different hats. Such as front line support and sales chat functions. Here at arenaflex, we deal with a wide range of people who operate websites from single website owners to agencies that run hundreds of websites. Our goal is to help remediate issues involving malware and to protect the sites from being attacked in the future.

Schedule...

Our shifts are Monday-Friday 1pm-10pm Arizona MT.

What You'll Get to Do...

• Educate customers on security-related issues regarding their websites utilizing chat

• Knowledge of arenaflex products inside and out so you can educate as well as offer technical support
• Responding promptly to customers' inquiries via call or chat
• Maintaining proper records of customer interactions
• Ensuring customer happiness and providing customer support when needed
• Lead generation including sending leads to Sales Consultants
• Maintain customer care standards

Your Experience Should Include...

• Customer Service Experience

• You're a self-starter that dedicatedly plans and prioritizes your day to complete tasks necessary with minimal supervision
• This role is work from home, so your internet speed needs to be at least 2mbs down and 2mbs up
• You're at home work environment should be a quiet place to receive and handle calls when required, as well as providing prompt responses to customers via chat
• You meet the performance metrics required for this role such as schedule adherence

You Might Also Have...

• We take care of website security issues every single day, so it's meaningful to know things like file transfer protocol, DNS, and SSH

• You possess the ability to learn new concepts on the fly

We've Got Your Back...

We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. arenaflex's benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (Culture). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way.

About Us...

arenaflex is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. arenaflex is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit About Us.

At arenaflex, We Know Diverse Teams Build Better Products...

Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences, and perspectives. But we also know that's not enough to build true equity and belonging in our communities. That's why we prioritize integrating diversity, equity, inclusion, and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It's the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our Diversity Careers page.

arenaflex is Proud to Be an Equal Opportunity Employer...

arenaflex will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full EEO policy.

Our Recruiting Team is Available to Assist You...

If they could be helpful, please reach out to [email protected].

Colorado Residents:

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

arenaflex Doesn't Accept Unsolicited Resumes from Recruiters or Employment Agencies...

Apply Job!

Why Join arenaflex?

As a Chat Sales and Support Representative at arenaflex, you'll have the opportunity to work with a diverse range of customers, from single website owners to agencies that run hundreds of websites. You'll be responsible for educating customers on security-related issues regarding their websites, providing technical support, and maintaining proper records of customer interactions. You'll also be part of a team that prioritizes integrating diversity, equity, inclusion, and belonging principles into the core of how we work every day.

What We Offer:

• Competitive salary and benefits package

• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Access to cutting-edge technology and tools
• Flexible work arrangements, including remote work options
• Comprehensive training and onboarding program
• Ongoing support and mentorship from experienced colleagues

What We're Looking for:

• 1-2 years of customer service experience

• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Strong problem-solving and analytical skills
• Ability to learn new concepts and technologies quickly
• Strong attention to detail and organizational skills
• Ability to work in a fast-paced environment and prioritize tasks effectively

How to Apply:

If you're a motivated and customer-focused individual who is passionate about providing exceptional support and sales experience, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!

Equal Employment Opportunity:

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve. We do not discriminate on the basis of age, disability, gender, marital status, national origin, race, religion, sexual orientation, or any other protected characteristic. Apply for this job